Senior Systems Specialist

Truity Credit Union•Bartlesville, OK

About The Position

This position provides technology service and support at an advanced engineering level to improve the reliability, stability, security, and performance of systems and help Credit Union personnel use computing technologies efficiently. The role is expected to adopt High Tech, High Touch practices, using artificial intelligence and other digital tools to simplify outdated or low-value work so employees can focus on relationship-building, complex problem-solving, and responsive service. The Credit Union’s Culture Crew supports community-building and the integration of its cultural values into daily operations. The position works with enterprise infrastructure, including virtualization, security, operating systems, data center facilities, hyper-converged infrastructure, and backup and restoration systems. It also supports regulatory and policy compliance and requires maintaining the confidentiality of non-public member and Credit Union information. Other job-related duties may be assigned.

Requirements

Five to ten years of similar or related experience, including preparatory experience.
A four-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 128 credit hours.
Knowledge and experience working in ITIL and ITSM environments.
Knowledge of virtualization architectures and environments.
Advanced knowledge of Windows and Linux operating systems and associated systems software.
Knowledge and experience with Citrix VDI environments.
Knowledge of performance and optimization in fast-paced server architectures.
Ability to solve problems in complex technological environments.
Knowledge of engineering principles in infrastructure technologies.
Ability to think creatively, analyze and solve practical problems, and work with variables in different situations.
Ability to read and interpret written, oral, diagrammatic, and schedule-based instructions.
Ability to identify opportunities for and effectively implement automation processes.
Ability to organize and prioritize work to meet deadlines.
Excellent communication and interpersonal skills for working effectively with members and co-employees.
Skill in making effective and timely decisions, typing, and using a personal computer.
Regular attendance and timeliness.
Ability to sit or stand for significant periods and perform tasks requiring manual dexterity.
Ability to occasionally reach above or below normal body position, stoop or bend, and carry, lift, or move objects weighing up to 25 pounds.
A normal range of hearing, vision, and speech to work effectively with co-employees and members.

Responsibilities

Use the service desk system to resolve reported issues and route tickets appropriately.
Manage, maintain, and support virtualization environments.
Manage, maintain, and support the infrastructure security program.
Monitor sophisticated systems to ensure operational functionality.
Manage and maintain enterprise systems software.
Troubleshoot, coordinate, and manage technology systems issues.
Participate in on-demand disaster recovery testing scenarios.
Design, configure, and manage backup and restoration systems.
Manage, maintain, and support data center facilities.
Manage, maintain, and support hyper-converged infrastructures (HCI).
Manage updates, releases, patches, and firmware for all servers in the data centers.
Manage, maintain, and support operating system variants.
Use advanced knowledge of TCP/IP in its implementation and operation.
Develop policies and procedures related to systems engineering.
Perform IT on-call duties as assigned.
Complete applicable compliance training and testing and follow regulatory and policy compliance requirements.
Maintain confidentiality regarding non-public information about members and the Credit Union.
Pursue professional growth and development through training, education, and self-study.
Perform other assigned duties and responsibilities.