Warehouse System Support Specialist

NFI Industries•South Bend, IN

12d•Onsite

About The Position

The Warehouse System Support will support the automated DC and support all functions related to Cloud-based Warehouse Management System (WMS). This position will work with all members of the team on supporting the day to day needs of the WMS system in the DC. This position will become an expert of the system to train key users and provide guidance on system configuration, process and layout design. The Warehouse System Support will act as the liaison from the operations team and the IT Helpdesk.

Requirements

High school diploma or equivalent
Minimum of 2-4 years of professional experience operating leading WMS solutions
5+ years of experience working with systems, material handling equipment, or similar technologies
Ability to Read, do basic mathematics, understand and respond to written and verbal instructions in English for the purposes of safety, work instructions, policies, etc
Input data into computer system(s) in use
Work overtime as assigned
Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Work independently and as member of a team
Capable of multi-tasking, highly organized with excellent time management skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Detail oriented with excellent follow-up practices
Strong technical background in electrical, mechanical, and software systems, with experience in troubleshooting and repairing complex systems
Excellent problem-solving skills, with the ability to analyze and resolve complex technical issues
Advanced computer skills, including experience with system software, programming languages, and data analysis tools

Nice To Haves

May be required to operate manual and/or automated other warehouse/manufacturing equipment (such as a packaging line) (intermediate level) preferred

Responsibilities

Fulfill role of WMS knowledge expert for warehouse management system from requirements gathering/analysis through daily operations
Run waves to support flow of the building
Perform inventory counts and reconciliation processes
Troubleshoot day to day issues
Participate in integration meetings with technical teams to help determine specifications relative to integration mapping and product configuration.
Assist in roll out of test plans, data, and cycles to ensure that all requirements identified in the requirements gathering phase will be validated.
Provide guidance, and training/knowledge transfer to a team ensuring stability of the DC during and after initial deployment.
Participate in on-site implementation and customer interaction to ensure delivery of business requirements.
Ensure that appropriate tools/processes are leveraged, and effective communication and support is provided throughout the process.
Document any new applicable functional requirements as necessary for enhancements to core products to meet scope of proposed solution.
Create and update training materials as needed.
Train and mentor team associates on solutions and best practice of implementations and continuous improvement.
Help define, monitor and analyze WMS Key Performance Indicators (KPIs).
Other duties as assigned.