System Support Specialist
BCSP•Indianapolis, IN
•Hybrid
About The Position
We are seeking a System Support Specialist who can provide frontline technical support for our systems, especially the customer management system. This role requires strong troubleshooting abilities and the ability to maintain a high level of customer service while managing multiple priorities and deadlines.
Requirements
- 2-5 years of experience in application support, system administration, or a related IT role
- Associate degree in database administration or computer science or equivalent
- Intermediate knowledge and experience with SQL, including writing SELECT queries, joins, filters, and basic troubleshooting of data-related issues
Nice To Haves
- Experience with Oracle Apex and PHP a plus
Responsibilities
- Manage and resolve roughly 50-60 support tickets per month
- Troubleshoot system, application, and data-related issues using critical thinking and problem-solving skills
- Use intermediate SQL to investigate and resolve problems
- Communicate clearly with end users in a customer-focused, non-technical way
- Document issues, resolutions, and remediation steps to support knowledge sharing and process improvement
- Act as the go to subject matter expert (SME) for our Certification Management System (CMS)
- Collaborate with developers to escalate or resolve complex issues
- Identify recurring problems and recommend process or system improvements to reduce future incidents
Benefits
- Work from home technology allowance
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Short-term disability coverage
- Long-term disability coverage
- 401K retirement plan
- Generous holiday and PTO time plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
