Warehouse Worker Supervisor

MSG Entertainment Holdings, LLC • New York, NY

5d • Onsite

About The Position

The Warehouse Supervisor oversees the daily operation and maintenance of the warehouse, retail stores, and portable locations within Madison Square Garden Arena. The role is responsible for customer service, employee productivity and performance, and adherence to company policies and standards. The supervisor oversees receiving, storage, distribution, and inventory of food, beverage, paper goods, and merchandise, coordinates daily work based on deliveries and requisitions, and ensures receiving and outgoing deliveries are accurately checked and documented. The role also trains and develops staff, supports scheduling and payroll administration, and helps provide high-quality experiences for guests, partners, and team members.

Requirements

• At least 2–3 years of supervisory or lead experience in food service.
• New York City Food Protection Certificate.
• Previous experience in training, cash handling, food and beverage sanitation requirements, equipment operation, and liquor laws.
• Proficiency in Microsoft Word and Excel.
• Advanced knowledge of merchandise operations and sales techniques.
• Experience producing and maintaining visual displays in a retail environment.
• Ability to prioritize workload and manage assets.
• Experience resolving inventory discrepancies.
• Exceptional interpersonal skills and a people-oriented approach.
• Commitment to high-quality guest service.
• Ability to multitask and prioritize in a deadline-oriented environment.
• Exceptional attention to detail and strong follow-up skills.
• Ability to maintain an uplifting personality while exercising confidentiality and business ethics.
• Demonstrated integrity, tact, diplomacy, commitment to company values and principles, and consistency.
• Ability to collaborate and work effectively in a team environment.
• Receptiveness to working outside in inclement weather and extreme temperatures.
• Comfort working at heights and navigating steep steps, stairs, and inclines.
• Ability to lift and carry up to 50 pounds and push or pull up to 75 pounds.
• Ability to stand and move around the Arena for the duration of a shift.
• Ability to work a flexible schedule, including days, nights, split days off, weekends, and holidays in a 24/7 environment.
• Valid New York State driver's license, as the role includes picking up and transporting product.
• Food Protection Certificate required by the Department of Health.

Nice To Haves

• Food operations or service experience in accordance with New York City Board of Health regulations.
• At least 60 college-level credit hours, or comparable self-development through certifications, trade school coursework, or similar.

Responsibilities

• Oversee the receiving, storing, and distribution of food, beverage, paper goods, and merchandise throughout the Arena.
• Organize daily activities based on incoming and outgoing deliveries.
• Assign daily work requisitions to staff and monitor timely completion.
• Physically inspect incoming deliveries for quantities and quality.
• Match invoices to purchase orders and alert Purchasing to shortages, returns, price differences, and other receiving issues.
• Enter receiving information into the Eatec system; reconcile purchase orders, invoices, and merchandise arrivals, and forward paperwork to Finance for payment.
• Check and verify outgoing deliveries to Food, Beverage, and Merchandise locations, and maintain inventory.
• Train and develop staff, and recommend and enforce disciplinary actions as needed.
• Oversee scheduling, time and attendance, and payroll using company systems, including Workforce and SharePoint.
• Ensure company policies and standards are followed.
• Provide positive experiences for guests, partners, and team members, including following on-site appearance and presentation guidelines.

Benefits

• The company offers tools and resources to help employees understand their interests and purpose, develop their talents, and obtain skills to advance their careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed