Warehouse Supervisor

NXTPoint Logistics•Coppell, TX

23d

About The Position

The Warehouse Supervisor leads and manages daily warehouse activities on a shift or team basis in line with company service and cost objectives. The role covers shipping, receiving, inventory, product repackaging, palletizing, and forklift operation. It also provides proactive customer service to assigned accounts, assists with inbound and outbound shipment scheduling with customers’ carriers when applicable, and manages warehouse customer invoices and billing documents. The supervisor oversees Material Handlers and temporary personnel when applicable, including their training, development, appraisal, and work assignments. The role operates with general direction and uses independent judgment within division or department policy guidelines to meet assigned objectives. The scheduled hours are Monday through Friday, 3:00 p.m. to 11:30 p.m., with possible weekends; the schedule may change to accommodate business needs. The work takes place in an indoor and outdoor shop environment with adequate ventilation. Conditions may include vibration, loud noise, awkward or confined workspaces, inadequate illumination, and work above ground level where falling is possible. The role involves frequent lifting and carrying, and requires the ability to lift or move up to 50 pounds unassisted, carry and climb a ladder, and stand and walk for extended periods.

Requirements

Bachelor’s degree from a four-year college or university, or at least three years of related experience and/or training, or an equivalent combination of education and experience.
Certified license for powered material handling equipment.
RF scanner and SAP knowledge required.
Ability to learn and effectively use software applications such as move management, timekeeping, HRIS, and other systems used for job duties.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, correspondence, and procedure manuals; and present information and respond to questions.
Strong interpersonal and communication skills, including managing communications among multiple parties using software and negotiating and resolving customer claims.
Ability to apply fractions, percentages, ratios, and proportions; perform arithmetic using whole numbers, fractions, and decimals; and compute and interpret rates, ratios, percentages, and bar graphs.
Ability to follow detailed written or oral instructions, handle problems involving concrete variables in standardized situations, analyze data, manage paperwork and transactions accurately, and use innovative approaches to resolve complex problems.
Ability to prioritize and reprioritize as needs change, multitask, organize workflow, meet deadlines, and manage daily responsibilities.
Ability to regularly stand, walk, sit, use hands to handle or feel, reach, climb or balance, stoop, kneel, crouch or crawl, and talk or hear.
Ability to lift and/or move up to 50 pounds unassisted, carry and climb a ladder, and stand and walk for extended periods, including at least two hours straight four times in an eight-hour day.
Ability to twist, stoop, squat, reach above shoulder level, and crouch frequently, and use hands and feet simultaneously for repetitive movements.
Manual dexterity sufficient to reach and handle items, work with fingers, and perceive attributes of objects and materials.
Close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Responsibilities

Lead and manage warehouse activities to meet company service and cost objectives.
Operate warehouse equipment safely and efficiently in accordance with prescribed methods and OSHA standards, including daily inspection and maintenance.
Load, unload, move, stack, and stage products and materials using forklifts, reach trucks, or motorized pallet riders.
Unload inbound shipments safely, move product to storage, and stack and store merchandise in appropriate areas.
Pull and prepare products for shipment, confirming the exact product type and quantity; move products from staging or storage into rail cars, trailers, or containers.
Ensure inbound and outbound shipments are accurate and free of damage.
Perform order picking, packing, light assembly, and record storage; label, sort, wrap, pack, and repack products as needed.
Maintain records and reports to support inventory control and security; complete required documentation accurately and on time.
Supervise the checking and unloading of inbound shipments and the stacking, picking, and staging of outbound shipments to maintain productivity.
Verify inbound and outbound paperwork with drivers and ensure products are properly counted.
Compute and analyze daily and weekly production metrics.
Assist with physical inventories and maintain the product locator system.
Optimize space utilization and rotate products using FIFO.
Ensure customer special requests are fulfilled and investigate problems or discrepancies.
Coordinate with other departments and functions as needed.
Maintain a clean, neat, and orderly work area and help maintain warehouse security.
Supervise the training, development, appraisal, and work assignments of Material Handlers and temporary personnel, if applicable.
Comply with safety policies and procedures and report unsafe activities to a supervisor.
Participate in team efforts to achieve departmental and company goals, provide leadership by example, and share knowledge and skills with associates.
Communicate industry and brand knowledge to associates and perform other duties as assigned or required by account-specific needs.
Provide customer service to assigned accounts, assist with carrier scheduling when applicable, and manage customer invoices and billing documents.