Bilingual Warehouse Supervisor

Short Story•South San Francisco, CA

10d•$65,000 - $90,000•Onsite

About The Position

Short Story is seeking a bilingual Spanish/English Warehouse Supervisor to lead teams at its South San Francisco fulfillment center. The supervisor will oversee receiving, handling, storing, picking, and packing activities, ensuring quality standards and customer satisfaction. This role leads a large team of warehouse associates and functional Team Leads, supports rapid scaling, and requires strong people management, operational judgment, and attention to detail. The supervisor is responsible for warehouse efficiency, operational systems, workflow and staffing plans, employee development, labor planning, and reviewing performance data to identify trends and respond to changing needs. The role may support outbound shipping and exchanges, returns inspection and inventory restocking, receipt and categorization of new merchandise, and operational support such as resolving fulfillment issues, restoring inventory, and maintaining equipment. The position is 100% in person at the South San Francisco warehouse, with work beginning at 6 a.m. Monday through Friday.

Requirements

At least 3 years of experience leading large teams.
Ability to work onsite in South San Francisco starting at 6 a.m. Monday through Friday; the position is 100% in person.
Proficiency in Microsoft Office (Excel, Word, and PowerPoint) or G Suite (Google Sheets, Docs, and Slides).
Comfort delivering frequent written and oral feedback.
Eligible to work in the United States.
Bilingual in English and Spanish.
Strong problem-solving skills and ability to think analytically in a fast-paced startup environment.
Confidence and comfort leading a team of 25 or more people.
Strong verbal and written communication skills for working with internal and external stakeholders.
Willingness to be hands-on, adaptable, energetic, and on the warehouse floor for 8 or more hours per day.

Nice To Haves

Previous experience working in ecommerce or a technology startup.
Flexibility, a positive mindset, eagerness to learn, and interest in helping build a company from the ground up.

Responsibilities

Supervise, organize, direct, and train warehouse employees while establishing, monitoring, and managing operational goals.
Ensure the warehouse operates efficiently, with customer satisfaction as the primary goal.
Support development of warehouse operations systems, including product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping.
Review and prepare workflow, staffing, space requirements, equipment layout, and action plans while maintaining productivity, quality, and customer service standards.
Inspire, develop, and support direct reports and warehouse associates.
Connect the team to the company vision and focus the team on stated goals.
Plan labor needs to meet weekly goals and accurately anticipate current and future hiring needs.
Review daily performance data, analyze trends and opportunities, and make informed decisions about staffing and processes in response to operational needs.
Support outbound shipping, including picking, folding, and shipping orders, and processing client exchanges.
Ensure returned items meet quality standards before returning them to inventory.
Receive, tag, categorize, and bin new inventory from vendor partners.
Support operational success by resolving fulfillment issues, repairing and restoring inventory, and keeping equipment running smoothly.
Deliver frequent written and oral feedback and communicate with internal and external stakeholders.