Warehouse Supervisor

NXTPoint Logistics•Coppell, TX

About The Position

The Warehouse Supervisor leads and manages daily warehouse activities on a daily, shift, or team basis in support of company service and cost objectives. The role covers shipping, receiving, inventory, product repackaging, palletizing, and forklift operations. It also provides proactive customer service to assigned accounts, assists with scheduling inbound and outbound shipments with customers’ carriers when applicable, and manages warehouse customer invoices and billing documents. The supervisor oversees Material Handlers and, when applicable, temporary personnel, including their training, development, appraisal, and work assignments. The position operates with general direction and uses independent judgment within division or department guidelines. It also supports safety, security, productivity, inventory accuracy, customer requirements, and departmental and company goals. Work takes place in indoor and outdoor shop environments with adequate ventilation, and may involve vibration, loud noise, awkward or confined spaces, working above ground level, and frequent lifting and carrying. The employee must regularly lift or move up to 50 pounds unassisted, carry and climb a ladder, and stand or walk for extended periods. The role requires the ability to perform a range of physical activities, including reaching, climbing, balancing, stooping, kneeling, crouching, and crawling.

Requirements

Bachelor’s degree from a four-year college or university, or at least three years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and present information effectively to managers, clients, customers, groups, and the public.
Strong interpersonal and communication skills, including the ability to manage multi-party communications using software technology and negotiate and resolve customer claims.
Ability to apply fractions, percentages, ratios, and proportions to practical situations; perform arithmetic using whole numbers, fractions, and decimals; and compute rates, ratios, and percentages and interpret bar graphs.
Ability to follow detailed written or oral instructions, address problems involving a few concrete variables in standardized situations, analyze data and information, and process large volumes of paperwork and transactions accurately.
Ability to use innovative approaches to resolve complex problems.
Ability to learn and effectively use software applications such as move management, timekeeping, HRIS, and other systems used in the role.
RF scanner and SAP knowledge required.
Ability to prioritize and reprioritize as needs change, multitask, organize workflow, meet deadlines, and manage daily responsibilities.
Certified license for powered material handling equipment.
Ability to regularly lift or move up to 50 pounds unassisted, carry and climb a ladder, stand and walk for extended periods (at least two hours straight, four times in an eight-hour day), and perform frequent twisting, stooping, squatting, reaching above shoulder level, and crouching.
Ability to use hands and feet simultaneously and perform repetitive movements; sufficient manual dexterity to reach for and handle items and perceive attributes of objects and materials.
Required vision includes close, distance, color, peripheral, and depth vision, and ability to adjust focus.

Responsibilities

Lead and manage warehouse activities in alignment with company service and cost objectives.
Oversee shipping, receiving, inventorying, product repackaging, palletizing, and forklift operations.
Provide proactive customer service to assigned accounts and assist with scheduling inbound and outbound shipments with customers’ carriers, including LTL and TL shipments when applicable.
Manage warehouse customer invoices and billing documents.
Operate equipment safely and efficiently in accordance with prescribed work methods and OSHA standards, including daily inspection and maintenance.
Use a forklift, reach truck, or motorized pallet rider to load, unload, move, stack, and stage products and materials.
Unload inbound shipments safely and move products to storage locations; stack and store merchandise in appropriate areas.
Pull and prepare products for shipment, ensuring the correct quantity and type are loaded and shipped.
Move products from staging or storage areas into rail cars, trailers, or containers.
Ensure inbound and outbound shipments are accurate and free of damage.
Pick and pack orders, perform light assembly and record storage, and complete labeling, sorting, wrapping, packing, and repacking as needed.
Maintain records and reports to support inventory control and security.
Supervise the checking and unloading of inbound shipments and the stacking, picking, and staging of products for outbound shipments in accordance with productivity expectations.
Verify inbound and outbound paperwork with drivers and ensure products are properly counted.
Complete required records and reports accurately and on time.
Compute and analyze daily and weekly production metrics.
Assist with physical inventories and maintain the product locator system.
Optimize space utilization and rotate products using FIFO.
Ensure customer special requests are completed and investigate problems or discrepancies.
Coordinate with other departments and functions as necessary.
Maintain a clean, neat, and orderly work area; assist in maintaining warehouse security.
Comply with safety policies, practices, and procedures and report unsafe activities to a supervisor.
Participate in team efforts to achieve departmental and company goals, provide leadership by example, and share industry and brand knowledge with associates.
Perform other duties as assigned or required by account-specific needs.