Warehouse Supervisor

VITAS Healthcare•San Antonio, TX

About The Position

The Warehouse Supervisor is responsible for warehouse operations involving medical equipment and supplies, delivery routes, vehicle inspections and inventory, oxygen-cylinder records, and staff performance reviews. The position trains and mentors warehouse technicians and medical supply technicians (MSTs), maintains equipment and supply inventory, coordinates orders with the HME Manager, and oversees equipment identification, cleaning schedules, maintenance documentation, and preventative maintenance scheduling. The supervisor oversees safe equipment storage, handling, transport, operation, and maintenance, and ensures staff follow HME policies, infection-control practices, safety procedures, and applicable OSHA and DOT requirements. Duties also include vehicle inspections and upkeep, safe loading and unloading, fleet inspections, accurate recordkeeping, incident documentation, and communication with staff, patients, families, nurses, vendors, and other customers. The role coordinates and prioritizes equipment deliveries, pickups, and service; organizes daily MST routes and office operations; handles equipment requests and follow-up communications; and serves as a subject matter expert for product lines and related processes. The supervisor may perform on-call work, attend required meetings and training, and carry out other requested duties, including AOC. The position must follow applicable Federal, State, Local, VITAS, and professional guidelines and maintain confidentiality.

Requirements

At least three years of related experience.
High-school-level reading and math skills; high school completion or basic education equivalency is preferred.
Strong teamwork and leadership skills, including employee coaching.
Strong multitasking, problem-solving, organizational, prioritization, administrative, customer-service, telephone, and interpersonal skills.
PC competency, including strong Microsoft Outlook, Word, Excel, and database application skills.
Current driver’s license with a clean record and no points or accidents.
Ability to communicate tactfully, verbally and in writing, with department heads, managers, coworkers, and vendors to resolve problems and negotiate resolutions.
Ability to work unsupervised in the field while exercising discretion and independent judgment.
Ability to access homes, nursing homes, assisted living facilities, and hospitals.
Ability to lift 100 pounds and use proper body mechanics when transporting, lifting, and setting up medical equipment.
Ability to use a small handheld scanner and transport devices provided by VITAS HME.
Ability to load and unload equipment safely.
Wear steel-toed shoes supplied by VITAS HME and a company-supplied uniform and name badge.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Nice To Haves

Experience operating and repairing durable medical equipment.
Knowledge of VITAS service areas.

Responsibilities

Train and educate warehouse technicians and MSTs on job responsibilities, equipment procedures, safety, and proper handling.
Maintain equipment and supply inventory; prepare and submit orders to the HME Manager.
Maintain oxygen-cylinder tracking logs and ensure new equipment is identified and labeled correctly.
Review cleaning, pest-control, and equipment maintenance schedules and documentation; schedule daily preventative maintenance into MST routes.
Review equipment issues and educate staff on proper equipment storage, securing, transport, operation, maintenance, and safety procedures; obtain return demonstrations to verify understanding.
Complete equipment performance and safety checks at delivery.
Educate warehouse and delivery staff on safe body mechanics and review adherence to safety and security policies.
Educate and review delivery technicians’ vehicle operation for compliance with HME policies, OSHA, and DOT regulations.
Perform daily visual vehicle inspections, oversee vehicle cleaning and service notices, and conduct monthly fleet inspections.
Ensure equipment is loaded and unloaded safely and without damage or injury.
Maintain accurate HME records, including equipment service forms, vehicle reports, and manifests; document incidents and issues as required.
Report equipment, staff, and operational needs to the HME Manager promptly; share expertise and mentor Warehouse Technicians.
Oversee the team’s ability to build and maintain rapport with internal and external customers.
Receive equipment requests by telephone, fax, or email; review equipment needs with nurses and families and provide follow-up communication.
Coordinate delivery times with patients, families, and MSTs; prioritize and schedule deliveries, pickups, and service.
Organize and route daily MST deliveries and coordinate office operations, including STAT orders, dispatch, return calls, and staff communications.
Attend and participate in related company meetings or committees and complete required training, including oxygen concentrator operation/service programs and first-year Career Pathway training.
Perform on-call work as required and other duties as requested, including AOC.
Maintain positive working relationships, courteous behavior, a neat appearance, and a commitment to VITAS HME service standards.
Maintain confidentiality and operate within applicable Federal, State, Local, VITAS, and professional guidelines and regulations.