Warehouse Supervisor

OIA Global•Houston, TX

20d•Onsite

About The Position

The Warehouse Supervisor oversees OIA Global’s domestic warehousing operation and manages freight-handling processes throughout the facility. The role involves extensive coordination and communication with internal and external customers, vendors, carriers, suppliers, and agents. The supervisor also manages warehouse employees, including work schedules, assignments, training, performance evaluations, and the implementation of procedures and training programs. This is an on-site position at 4730 Consulate Plaza Dr, Suite 190, Houston, TX 77032. The salary range is $65,000 to $75,000; actual pay may vary based on professional experience, hiring location, skills, and competencies. The role provides general supervision and guidance to department staff and assists with training new or transferred employees.

Requirements

High school diploma or equivalent.
At least one year of industry experience.
Ability to communicate effectively in writing and verbally with customers, agents, carriers, vendors, management, and other employees.
Ability to demonstrate tact, diplomacy, professionalism, and negotiation skills in person and over the telephone.
Ability to follow basic to complex instructions requiring normal to moderate periods of concentration.
Ability to choose a course or sequence of action within general guidelines and make quick, accurate decisions regarding customers and operational issues.
Ability to prioritize, organize, and manage multiple tasks with accuracy, attention to detail, and follow-through.
Strong communication skills.
Ability to twist, stoop, squat, reach above shoulder level, and crouch frequently.
Ability to use proper lifting techniques to lift 40 pounds.

Nice To Haves

Prior management experience in the logistics industry.
Proficient computer and data-entry skills.

Responsibilities

Monitor departmental workloads and coordinate work assignments to meet deadlines.
Establish guidelines for new and existing customers assigned to the department and implement procedures.
Oversee inventory and ensure physical inventories are maintained.
Oversee and implement procedures for handling customer accounts, and ensure customer profiles are established and maintained.
Ensure equipment is properly maintained, records are kept, and related procedures are established and followed.
Work with vendors to order supplies and control costs; maintain vendor records and ordering information.
Establish and monitor freight-handling processes, emphasizing accuracy and quality.
Oversee warehouse safety practices, ensure OSHA standards are followed, and develop ongoing safety training programs.
Work with customers to develop customized programs addressing outsourcing needs.
Occasionally operate Crown forklifts, reach trucks, and stock pickers, and pick, pack, and release orders.
Assist with inventory-program training and development, and work with programmers and management to review needed enhancements.
Manage warehouse employees, including scheduling hours, assigning jobs, training, conducting performance evaluations, and implementing procedures and training.