Warehouse Supervisor

Holman Logistics•Commerce, GA

34d•Onsite

About The Position

The Warehouse Supervisor directly oversees daily shift operations, including selection, shipping, receiving, and trailer loading. This role involves reviewing orders and notices to determine work sequences, ensuring priority loads are handled timely, and supervising the daily activity of warehouse Team Members and Traffic Clerks. The supervisor is responsible for resolving issues that arise during picking, loading, or inbound processes, and directing the Traffic Clerk on work assignments for operators and the schedule. Performance records of assigned associates are maintained, and operations are inspected and analyzed for risk with immediate communication of findings. The role involves assigning work and monitoring productivity to ensure high standards of quality, accuracy, housekeeping, product damage minimization, safety, and overall efficiency. Planning assignments, coordinating and monitoring operations within the warehouse to ensure on-time deliveries are achieved, and reducing irregularities and damage are key functions. Promoting safety in work processes and Team Member performance is crucial, involving supporting company and/or facility safety programs, educating Team Members, and ensuring a generally safe work environment. Safety rules and regulations are enforced, and all incidents are reported and documented. Policies, safety regulations, and SOPs are communicated to operators and Traffic Clerks, with monitoring for compliance and consistency, and corrective action taken as necessary. Shift change meetings are conducted, including roll call and noting absences. Attendance Slips are completed as necessary. A shift turnover review is conducted with the oncoming Supervisor, completing the Shift Change Sheet for consistent information between shifts. The previous shift's sheet is reviewed, and pertinent information is communicated at the shift change meeting. Audits of loads picked and staged on the dock are performed, with feedback provided to operators and other supervisors. All outbound loads are sealed, ensuring correct configuration, trailer, and seal information. The facility is maintained clean and in an orderly fashion, with audits of the Aisle for proper documentation and completion of housekeeping. Product damage is kept to a minimum. Efforts are made to maintain a high level of Team Member morale and recognition. Team Members are trained, coached, and provided feedback, with feedback given through factual data and subjective observations. Team Members are coached and counseled regarding job performance, methods of performing job tasks, and safety. Team Member relations issues arising during the shift are resolved. Operational errors/discrepancies are investigated to determine the cause, with operators counseled/coached on resolution and corrective action given where needed. Inventory issues, including holds or missing products for orders, are investigated. The Inventory Team is conferred with regarding accuracy and quality control issues. QI issues communicated from the Inventory Team are reviewed with the Forklift Operator, and resolution is verified. Time records in UltiPro are reviewed and ensured for accuracy, and time records are approved. Warehouse Senior Management is informed of all operating issues and problems, with recommendations made for corrective action to ensure quality warehouse operations and customer service. Reports on work activities, operations, and work-related accidents are prepared, compiled, and submitted. Vehicles may be driven, or machines/equipment operated to complete work assignments or assist workers. Reliable attendance at scheduled shifts is required. All duties are performed in conformance with appropriate safety and security standards. All other duties as assigned or needed are also performed.

Requirements

High School Graduate or General Education Degree (GED).
Three (3) years previous work experience in warehouse.
Intermediate computer skills; MS Office (Excel, Access and Word).
Forklift certification.
Ability to work required schedule and arrive at work on time and work alternative schedules to accommodate the needs of the business.
Ability to effectively communicate in writing and verbally in a courteous and professional manner with others.
Ability to understand and follow verbal and written instruction.
Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Ability to establish and maintain effective working relationships with customers, co-workers and management.
Ability to actively attend to, convey, and understand the comments and questions of others.
Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Ability to perform basic math (addition, subtraction, multiplication and division) in all units of measure using whole numbers, fractions and decimals.
Ability to read and interpret documents such as receivers, invoices, operating instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to effectively present information to top management, customers, and Team Members.
Ability to perform work accurately and thoroughly.
Ability to pay attention to the minute details of a project or task and prioritize tasks.
Ability to handle multiple tasks/projects simultaneously.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to accept responsibility and account for his/her actions.
Ability to be dependable and trustworthy.
Ability to be held accountable or answerable for one’s conduct.
Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Ability to grasp and understand business concepts and issues.
Ability to make critical decisions while following company procedures.
Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
Ability to identify and correct conditions that affect employee safety.

Nice To Haves

supervisory experience preferred

Responsibilities

Directly oversees daily shift operations to include selection, shipping, receiving, and trailer loading operations.
Reviews orders, shipping or receiving notices to determine work sequences, ensuring that priority loads are handled timely.
Supervises daily activity of warehouse Team Members and Traffic Clerks.
Resolves issues that arise when orders are being picked, loaded or inbounded.
Directs the Traffic Clerk regarding how the work is to be assigned for the operators and the schedule.
Maintains performance records of assigned associates.
Inspects and analyzes operations for risk, and immediately communicates findings.
Assigns work and monitor productivity to ensure high standards of quality, accuracy, housekeeping, product damage minimization, safety and overall efficiency.
Plans assignments, coordinates and monitors operations within the warehouse to ensure on-time deliveries are achieved, reducing irregularities and damage.
Promotes safety in work processes and Team Member performance by supporting company and/or facility safety programs by educating Team Members, and by ensuring a generally safe work environment.
Enforces safety rules and regulations; ensures that all incidents are reported and documented.
Communicates policies, safety regulations and SOPs to operators and Traffic Clerks; monitors to ensure compliance and consistency; takes corrective action as necessary and documents the issue and actions taken.
Conducts shift change meetings, completing the roll call sheet, noting absences.
Completes Attendance Slips as necessary.
Conducts shift turnover review with oncoming Supervisor; completes Shift Change Sheet to provide consistent information between shifts.
Reviews shift change sheet from previous shift and communicates pertinent information at shift change meeting.
Audits loads that are picked and staged on the dock, providing feedback to the operators and other supervisors.
Seals all outbound loads, ensuring that they are loaded with the correct configuration as well as the correct trailer and seal information.
Ensures that facility is maintained clean and in an orderly fashion; audits the Aisle to ensure proper documentation and completion of housekeeping.
Ensures that product damage is kept to a minimum.
Works to maintain high level of Team Member morale and recognition.
Trains, coaches and provided feedback of warehouse Team Members; gives feedback as necessary to Team Members through factual data and subjective observations.
Coaches and counsels Team Members regarding job performance, methods of performing job tasks and safety.
Resolves Team Member relations issues that arise during shift.
Investigates operational errors/discrepancies to determine the cause; counsels/coaches operator about resolution and gives corrective action where needed.
Investigates any inventory issue, including holds or missing products for orders.
Confers with Inventory Team about accuracy and quality control issues.
Reviews with the Forklift Operator QI issues that are communicated from the Inventory Team and verifies resolution.
Reviews and ensures accuracy of time records in UltiPro; approves time records.
Informs Warehouse Senior Management of all operating issues and problems and makes recommendations for corrective action to ensure quality warehouse operations and customer service.
Prepares, compiles, and submits reports on work activities, operations, and work-related accidents.
Drives vehicles or operates machines or equipment to complete work assignments or to assist workers.
Reliable attendance at scheduled shifts.
Performs all duties in conformance to appropriate safety and security standards.
Performs all other duties as assigned or needed.