Warehouse Supervisor - 1483

Fetch•Fort Lauderdale, FL

14d•Onsite

About The Position

Fetch is seeking a Warehouse Supervisor to lead day-to-day operations at a warehouse site and serve as a frontline leader for drivers, associates, and 1099 contractors. This hourly leadership role works closely with the Warehouse Manager to execute daily plans, allocate labor, direct workflow, reinforce operating standards, and ensure packages reach residents on time. The supervisor is expected to lead by example, work alongside the team when needed, communicate clearly, and support an outstanding resident experience. The position follows a fixed weekly full-time schedule on either the front half or back half of the week. Schedules may change based on operational needs, and holiday work is required. The role involves active warehouse work, including remaining on one’s feet for the duration of a shift and lifting more than 50 pounds. Fetch operates nationwide and provides package delivery, valet trash, grocery essentials through Fetch Market, and storage services for multifamily communities.

Requirements

At least 1 year of experience in a warehouse, logistics, delivery, or operations environment.
Comfort using technology platforms and mobile applications to manage workflow and track performance, and ability to learn Fetch WMS quickly.
Strong verbal and written communication skills and the ability to direct a team clearly and professionally.
Ability to make sound operational decisions independently during a shift without direct manager oversight.
Reliable and flexible when needed, with availability for a fixed front-half or back-half weekly schedule and holidays as required.
Ability to lift more than 50 pounds and remain on one’s feet for the duration of a shift.
Valid driver's license and successful completion of Fetch's required motor vehicle record screening and criminal background check necessary to operate a company vehicle.
High school diploma or equivalent; relevant experience may be considered in lieu of formal education.

Nice To Haves

Prior supervisory or team lead experience.

Responsibilities

Execute warehouse opening and closing procedures, including warehouse and inbound yard walks to verify physical security.
Oversee package receiving, sorting, staging, and dispatch to support smooth, timely operations.
Conduct daily vehicle inspections and verify that equipment, supplies, and tools are stocked and accounted for.
Lead pre-shift and mid-shift meetings covering stretching, SLA performance, delivery behavior, and vehicle inspection accountability.
Communicate daily goals and assign duties to drivers, associates, and contractors.
Allocate labor across operational areas according to volume, staffing, and daily priorities.
Assess associate and driver performance and production rates, provide timely feedback, and escalate unresolved concerns to the Warehouse Manager.
Coach associates and support their development through skill-building conversations.
Assist the Warehouse Manager with ride-along evaluations, documenting findings and contributing to structured feedback.
Train associates on Fetch standard operating procedures and verify ongoing SOP compliance.
Coordinate relationships with independent contractors alongside the Warehouse Manager, including onboarding, dispatching, engagement tracking, and block schedule management.
Use Fetch WMS and operational reporting tools to monitor workflow, track inventory accuracy, address exception packages, and report OTR, UTR, and same-day SLA performance.
Complete shift reports, incident records, and other required documentation accurately and on time.
Manage access control across assigned communities, maintain key and fob chain of custody through sign-in/sign-out and reconciliation, and promptly report missing devices to the Warehouse Manager.
Monitor and resolve customer experience tickets daily, escalating unresolved issues to the Warehouse Manager or support teams.
Promote safety and wellbeing by identifying and addressing hazards, promptly reporting workplace injuries, and coaching safe work practices in accordance with Fetch policies, OSHA regulations, and security standards.
Maintain a clean, organized, and properly equipped work environment, including site-specific equipment and cold storage areas.
Act as an on-site point of contact for residents, vendors, and third-party agencies, using company procedures to de-escalate situations and resolve concerns.
Identify and escalate major operational barriers, support continuous improvement, participate in cross-functional operational discussions, and provide coverage for the Warehouse Manager as needed.