Warehouse Supervisor

NXTPoint Logistics•Coppell, TX

25d

About The Position

The Warehouse Supervisor leads and manages daily warehouse activities on a shift or team basis in support of company service and cost objectives. The role covers shipping, receiving, inventory, product repackaging, palletizing, and forklift operation. It provides proactive customer service to assigned accounts, supports scheduling inbound and outbound shipments with customer carriers when applicable, and manages warehouse customer invoices and billing documents. The supervisor oversees material handlers and, when applicable, temporary personnel, including their training, development, appraisals, and work assignments. The position operates with general direction and uses independent judgment within division or department policy guidelines. The role also performs hands-on warehouse work, maintains records and reports, tracks production metrics, and supports safe, accurate, and orderly warehouse operations. Work takes place in indoor and outdoor shop environments with adequate ventilation. Conditions may include vibration, loud noise, awkward or confined workspaces, inadequate lighting, and work above ground level where falls are possible. The position requires frequent lifting and carrying, including regularly lifting or moving up to 50 pounds unassisted. Extended standing and walking, climbing a ladder, and frequent twisting, stooping, squatting, reaching above shoulder level, crouching, and repetitive hand and foot movements are required.

Requirements

Bachelor's degree from a four-year college or university, or at least three years of related experience and/or training, or an equivalent combination of education and experience.
Certified license for powered material handling equipment.
Required knowledge of RF scanners and SAP.
Ability to learn and effectively use software applications such as move management, timekeeping, HRIS, and other systems used for job duties.
Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information effectively.
Strong interpersonal and communication skills, including the ability to manage communications among multiple parties using software technology.
Ability to apply fractions, percentages, ratios, and proportions; perform arithmetic using whole numbers, fractions, and decimals; compute rates and percentages; and interpret bar graphs.
Ability to follow detailed written or oral instructions, address problems in standardized situations, analyze data, handle substantial paperwork and transactions accurately, and use innovative approaches to resolve complex problems.
Ability to prioritize changing needs, multitask, organize workflow, manage daily responsibilities, and meet deadlines.
Ability to regularly lift or move up to 50 pounds unassisted and carry and climb a ladder.
Ability to stand and walk for extended periods, including at least two hours straight four times during an eight-hour day.
Ability to frequently twist, stoop, squat, reach above shoulder level, crouch, and use hands and feet simultaneously for repetitive movements.
Manual dexterity to reach for and handle items, work with fingers, and perceive attributes of objects and materials.
Close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Responsibilities

Lead and manage daily warehouse activities on a shift or team basis to meet service and cost objectives.
Operate warehouse equipment safely and efficiently in accordance with prescribed methods and OSHA standards, including daily inspection and maintenance.
Load, unload, move, stack, and stage products and materials using a forklift, reach truck, or motorized pallet rider.
Unload inbound shipments and move products to storage locations; stack and store merchandise in appropriate areas.
Pull and prepare products for shipment, verify the correct quantities and types, and move staged or stored products into rail cars, trailers, or containers.
Ensure inbound and outbound shipments are accurate and free of damage.
Perform order picking, packing, product assembly, light mechanical or electrical assembly, and record storage as needed.
Label, sort, wrap, pack, and repackage products as needed.
Maintain records and reports to support inventory control and security; complete required documentation accurately and on time.
Supervise the checking and unloading of inbound shipments and the stacking, picking, and staging of outbound shipments to support productivity.
Verify inbound and outbound paperwork with drivers and ensure products are properly counted.
Compute and analyze daily and weekly production metrics.
Assist with physical inventories and maintain the product locator system.
Optimize warehouse space and rotate products using FIFO.
Ensure customer special requests are fulfilled and investigate problems or discrepancies.
Coordinate with other departments and functions as needed.
Maintain a clean, neat, and orderly work area and assist in maintaining warehouse security.
Supervise training, development, appraisal, and work assignments for material handlers and temporary personnel, if applicable.
Comply with safety policies and procedures, report unsafe activities, and participate in team efforts to achieve departmental and company goals.
Provide leadership by example and by sharing knowledge and skills; communicate industry and brand knowledge to associates.
Perform other duties as assigned or required by account-specific needs.
Provide proactive customer service to assigned accounts and assist with scheduling inbound and outbound shipments with customer carriers, including LTL and TL shipments, when applicable.
Manage warehouse customer invoices and billing documents.
Negotiate and resolve customer claims.