IAD Cargo Express Warehouse Supervisor

Swissport International AG•Dulles, VA

7d•Onsite

About The Position

Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services. The Cargo Express Warehouse Supervisor is responsible for overseeing warehouse and storage facilities, managing the loading and unloading of air cargo, ensuring timely and accurate cargo documentation, and adhering to regulatory requirements. This role involves leading a team during turnarounds or within specific areas/tasks, ensuring compliance with safety, security, and operational performance standards in line with company policies and values. The expected pay rate is $24.23/hour. Full-time employees receive a range of health and wellness benefits, 401(k) with company match, paid vacation, sick time, and company-paid holidays.

Requirements

High School diploma or GED equivalent.
Fluent spoken and written English.
5 years' operational experience in ground handling, cargo, or aircraft fueling services.
Excellent working knowledge of proper safety practices, procedural compliance, and operations delivery.
Excellent organizational and time-management skills.
Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel.
Ability to coach and motivate teams to deliver high-quality standards.
Ability to resolve problems with a focus on excellent customer service.
Ability to establish and maintain positive, professional, work relationships with teams and customers.

Responsibilities

Oversee warehouse and storage facilities.
Manage loading and unloading of air cargo.
Ensure cargo-related documentation is prepared timely and accurately.
Ensure regulatory requirements are adhered to and executed against appropriately.
Lead a team during a turnaround, in a specific area, or on a specific task.
Ensure compliance with safety, security, and operational performance in line with policies and brand values.
Act as a technical expert on the ground.
Coach and coordinate the assigned team.
Perform tasks stipulated by SLAs requiring a senior staff member (e.g., handling aircraft doors).
Responsible for accurate service capturing of operational activities for invoicing and flight/task reports.
Allocate tasks to team members during a turnaround in the warehouse.
Ensure compliance with all Operating Procedures (SOP, LOP), including Station Safety Rules.
Supervise Emergency Procedures during their shift in the area under their supervision.
Supervise all Operations within their purview.
Stand in for Duty Manager or equivalent as required.
Provide team members with work instructions during shift/turnaround.
Lead and train employees on the job as necessary.
Provide feedback to Duty Managers on employees for development/disciplinary conversations.
Escalate customer complaints to Duty Managers promptly.
Assume responsibility for day-of allocation tasks on a rotating basis in small stations.
Conduct QHSE related daily checks/inspections and report accurately into systems.