Cargo Warehouse Supervisor
About The Position
dnata is a global air and travel services provider operating in 130+ airports across 34 countries, offering ground handling, cargo, travel, and catering & retail services. The company's purpose is to deliver on customer promises, with a vision to be the world's most admired air and travel provider. dnata USA operates at 27 major US airports, handling significant volumes of cargo, passengers, and flights. The Cargo Warehouse Supervisor role involves planning, directing, and coordinating station activities to ensure operations comply with controlling authorities and agencies' policies and regulations. This can be achieved by performing duties personally or through facility personnel.
Requirements
- 2+ years cargo handling experience in a warehouse environment
- Must be able to work under pressure
- Ability to prioritize and adapt to changing priorities
- Excellent interpersonal and communication skills
- Ability to lead and effectively delegate
- Flexibility to work rotating shifts including nights, weekends, and holidays
- Minimum High School Diploma
- Must possess a valid work permit for employment in the U.S.
- Well versed in all aspects of international cargo handling, warehouse buildup and breakdown.
- Firm understanding of all associated regulatory requirements and customs documentation.
- Ensures adherence to safety and security procedures relating to TSA, USCBP, FAA, USDA and other regulatory or company regulations.
Responsibilities
- Supervise daily warehouse operations during assigned shifts, ensuring timely, safe, and accurate cargo handling.
- Monitor and uphold service-level performance and other predefined KPIs.
- Lead, direct, and motivate employee workforce using basic management skill sets, including employee counseling, coaching, progressive discipline, and management frameworks.
- Hold employees accountable for near-misses, incidents, accidents, and other failures against policies, regulations, and directives.
- Assist with staff scheduling, training, onboarding, and performance evaluations.
- Conduct briefings and provide On-the-Job Training (OJT) as necessary.
- Support audits, inspections, and change management as required.
- Ensure effective and sustainable implementation of corrective measures.
- Handle customer inquiries, complaints, and escalations in a professional and timely fashion.
- Maintain professional communication and coordination with airlines, freight forwarders, and internal departments.
- Observe and enforce employee safety and welfare in accordance with dnata Cargo and government policies, regulations, and directives.
- Perform all other duties as assigned by management to support operational and business requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
