Warehouse Supervisor

VITAS Healthcare•Hayward, CA

25d

About The Position

The Warehouse Supervisor is responsible for warehouse operations, equipment and medical-supply inventories, oxygen-cylinder documentation, delivery routing, vehicle inspections, and technician oversight. The role trains and mentors warehouse and delivery staff, coordinates equipment maintenance and deliveries, and ensures safe handling, storage, transport, and operation of medical equipment in accordance with company policies and applicable regulations. The supervisor organizes daily office and delivery operations, coordinates schedules with patients, families, nurses, and technicians, and maintains accurate equipment, vehicle, and incident records. The role also supports customer service, staff communication, performance reviews, required training, and on-call work as needed. The position requires field work and the ability to access homes, nursing homes, assisted-living facilities, and hospitals.

Requirements

At least three years of related experience.
High-school-level reading and math skills.
High school completion or basic education equivalency is preferred.
Current driver’s license with a clean record and no points or accidents.
Strong multi-tasking, problem-solving, employee-coaching, and leadership skills in a team environment.
Strong organization and ability to prioritize multiple tasks while working with department employees.
Strong administrative, customer-service, telephone, and interpersonal skills.
PC competency, including strong skills with Outlook, Word, Excel, and other database applications.
Ability to communicate tactfully, verbally and in writing, with department heads, managers, coworkers, and vendors to resolve problems and negotiate resolutions.
Ability to work unsupervised in the field while exercising discretion and independent judgment.
Ability to physically access homes, nursing homes, assisted-living facilities, and hospitals.
Ability to lift 100 pounds and use proper body mechanics when transporting, lifting, and setting up medical equipment.
Ability to load and unload equipment safely, use a small handheld scanner, and use transport devices provided by VITAS HME.
Must wear steel-toed shoes supplied by VITAS HME and the company-supplied uniform and name badge.

Nice To Haves

Experience operating and repairing durable medical equipment.
Knowledge of VITAS service areas.

Responsibilities

Educate and train warehouse technicians and medical supply technicians on their responsibilities and required processes.
Maintain equipment and supply inventory levels and submit orders to the HME Manager.
Maintain oxygen-cylinder tracking logs and ensure newly received equipment is correctly identified and labeled.
Coordinate daily preventative maintenance and review equipment issues and maintenance documentation and schedules.
Teach staff proper equipment storage, securing, transport, handling, operation, infection-control, and safety procedures; obtain return demonstrations where appropriate.
Complete performance and safety checks on equipment at delivery.
Educate staff on safe body mechanics and review compliance with safety and security procedures.
Educate delivery technicians on vehicle policies and OSHA and DOT compliance; inspect vehicles daily, oversee cleaning and service notices, and conduct monthly fleet inspections.
Ensure safe loading and unloading of equipment.
Maintain accurate equipment-service forms, vehicle reports, manifests, and incident documentation in accordance with policies and procedures.
Report equipment, staffing, and operational issues and needs promptly to the HME Manager.
Mentor Warehouse Technicians and share expertise with coworkers.
Oversee the team’s ability to build and maintain rapport with internal and external customers.
Receive equipment requests by telephone, fax, or email; review needs with nurses and families and provide follow-up communication.
Attend relevant company meetings and committees and complete required training, including oxygen concentrator operation and service programs and first-year Career Pathway training.
Perform other requested duties, including AOC, and perform on-call work as required.
Maintain positive working relationships and courteous, responsive interactions with patients, families, staff, and other contacts.
Wear the company-supplied uniform, name badge, and steel-toed shoes; uphold VITAS HME service standards and patient and colleague confidentiality.
Serve as a subject matter expert for product lines and related processes.
Coordinate delivery times with patients, families, and MST; prioritize and schedule deliveries, pickups, and service.
Organize and route daily MST deliveries; organize office operations, including STAT orders, MST dispatch, return calls, and assistance with communications.
Work within applicable federal, state, local, VITAS, and professional guidelines and regulations.
Complete performance reviews for the warehouse lead technician and warehouse technicians.