Warehouse Specialist/Supervisor - EWR HUB

SwiftX Inc.•Carteret, NJ

3h•$60,000 - $70,000

About The Position

As a Warehouse Supervisor at SwiftX Inc., you will oversee day-to-day warehouse operations, including parcel sorting and dispatch. You will manage staff and coordinate with delivery service providers to keep operations running smoothly and support the effectiveness of the logistics network and customer satisfaction. The role covers end-to-end automated parcel sorting operations, equipment oversight, workforce and staffing agency management, operational compliance and safety, parcel flow control, and reporting. You will track operational performance, identify bottlenecks, and present updates to senior management. The posting lists compensation separately by level: Specialist at 20-25 plus a 10% bonus, and Supervisor at $60,000-$70,000 plus a 20% bonus. It also lists PTO, paid sick leave, paid holidays, retirement matching, and insurance benefits.

Requirements

1–3 years of experience in warehouse, fulfillment, or last-mile logistics operations.
Hands-on experience with automated sorting machines, such as cross-belt, tilt-tray, or loop sorters.
Strong understanding of parcel logistics, last-mile delivery flow, and SLA requirements.
Proven ability to manage large operational teams, including staffing-agency workers.
Excellent communication, leadership, and problem-solving skills.
Proficiency in WMS, scanning systems, Excel or Sheets, and operational dashboards.
Ability to work in a fast-paced, high-volume environment.

Responsibilities

Lead end-to-end operations of the automated parcel sorting process.
Ensure accurate scanning, induction, sorting, and dispatching of last-mile packages.
Monitor sorting-line throughput, accuracy, and downtime, and optimize workflows for capacity, speed, and cost efficiency.
Operate and supervise automated sorting machines and related equipment; coordinate preventive maintenance, troubleshooting, and repair requests.
Work with equipment vendors and technicians to resolve technical issues, and maintain machine-operation safety standards.
Forecast labor requirements and coordinate daily and weekly staffing needs.
Manage staffing-agency relationships and oversee onboarding, training, scheduling, and productivity for temporary and full-time workers.
Monitor labor KPIs, including attendance, efficiency, and performance.
Enforce warehouse safety policies, OSHA guidelines, and quality standards; conduct safety audits, equipment checks, and compliance reviews.
Ensure employees follow SOPs, scanning rules, and parcel-handling standards.
Maintain real-time visibility into parcel volume, flow, backlog, and exceptions.
Coordinate with linehaul, dispatch, and last-mile delivery teams, and ensure SLAs for parcel processing and outbound dispatch are met.
Produce operational reports covering volume, throughput, error rate, labor cost, and other metrics.
Analyze data to identify bottlenecks and drive operational improvements.
Present performance updates to senior management.