Operations Supervisor - EWR

Aviation Division•Newark, NJ

6d•Onsite

About The Position

Grupo EULEN USA is looking for an experienced Airport Operations Supervisor to support our Cabin Cleaning Services operation at Newark Liberty International Airport (EWR). This is a hands-on leadership position for someone who understands the fast-paced environment of airport ground handling and knows how to lead frontline teams while maintaining safety, quality, productivity, and airline service standards. The Operations Supervisor will oversee daily cabin cleaning activities, coordinate employees and assignments around flight schedules, monitor aircraft turnaround times, and work closely with operational leadership to ensure flights are serviced safely, efficiently, and on time.

Requirements

Previous experience in airport operations, aviation ground handling, cabin cleaning/aircraft appearance, ramp operations, or a similar fast-paced operation is strongly preferred.
Previous supervisory, lead, or team leadership experience is preferred.
Understanding of airline flight schedules and aircraft turnaround operations is a plus.
Ability to manage multiple flights, employees, and operational priorities simultaneously.
Strong communication and problem-solving skills.
Comfortable working directly with frontline employees and airline/client representatives.
Ability to use computers and operational systems for scheduling, reporting, email, and basic documentation.
Ability to work independently and make operational decisions in a fast-moving environment.
Must be able to obtain and maintain all required EWR airport security credentials/badging.
Must meet all airport and company employment requirements.

Responsibilities

Supervise daily aircraft cabin cleaning and appearance operations at EWR.
Assign employees and crews according to flight schedules, workload, and operational priorities.
Monitor aircraft arrivals, departures, and turnaround times to ensure cleaning services are completed within required timeframes.
Lead frontline Cabin Agents and team members throughout the shift.
Conduct pre-shift briefings and communicate flight activity, assignments, safety expectations, and operational changes.
Inspect completed aircraft to ensure cleaning quality and airline/client standards are consistently met.
Monitor employee attendance, punctuality, breaks, productivity, and performance.
Coordinate with airline representatives, airport partners, dispatch, and internal management when operational needs change.
Respond quickly to delays, schedule changes, staffing shortages, and other operational challenges.
Ensure employees follow all company, airport, airline, TSA, safety, and security procedures.
Reinforce safe work practices around aircraft, vehicles, equipment, and airport ramp environments.
Coach and train employees while addressing performance or service concerns when necessary.
Assist with incident documentation, operational reports, attendance records, and other required reporting.
Support management with staffing plans and operational coverage based on flight activity.
Lead by example and remain visible and engaged throughout the operation.