Warehouse Shift Supervisor- Temporary/Seasonal

Wynn Resorts • Everett, MA

10d • Onsite

About The Position

The Warehouse Shift Supervisor oversees daily operations at Encore Boston Harbor warehouse locations, including security, receipt and disbursement of goods, accurate inventory tracking, staff scheduling, and ensuring required equipment is available. The role supervises warehouse activities and team members, maintains warehouse standards and procedures, and supports excellent guest and team member experiences. The position is temporary/seasonal and pays $65,000–$75,000.

The Supervisor works with the Warehouse Manager on staffing and warehouse operations, manages inventory systems and stock levels, schedules shipments, supports monthly inventories, monitors vendors, and reports inventory turnovers to the Executive team. The role also helps enforce safety and regulatory requirements, including OSHA-related hazardous communications, and keeps current with industry practices through training and continuing education.

The position requires professional interactions with internal and external guests, the ability to manage competing priorities in a high-pressure environment, and compliance with Encore standards and applicable laws and policies. Work schedules may vary based on business needs. The work environment includes warehouse and back-of-house areas, varying weather and temperature conditions, noise, vibration, and work near energized equipment or at elevated locations.

Requirements

• Must be 21 years of age or older.
• Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
• High school degree or equivalent required.
• At least 2 years of warehouse and receiving experience required.
• General computer skills and basic knowledge of Microsoft Office required.
• Outstanding organizational, interpersonal, and administrative skills, with excellent attention to detail.
• Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
• Ability to respond to common inquiries from employees or guests.
• Fluency in English required.
• Ability to write detailed instructions and correspondence and present information effectively in individual and group settings.
• Ability to perform basic mathematical calculations, interpret reports, and maintain reports upon request.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to talk and hear; regularly stand, walk, sit, and use hands to handle or feel objects, tools, or controls.
• Ability to occasionally reach, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
• Ability to lift or maneuver at least 80 pounds and perform varied amounts of standing and walking.
• Ability to work varying schedules based on business needs and work outside in all weather conditions.
• Ability to work in changing conditions of cold, heat, humidity, precipitation, wind, noise, and vibration, including near electrically or mechanically energized equipment.
• Ability to work in elevated places on ladders, lifts, catwalks, and staging, indoors and outdoors, using appropriate personal protective equipment.
• Ability to interact professionally with internal and external guests.

Nice To Haves

• Bachelor’s degree in a related field or equivalent experience.
• Prior leadership experience.
• Knowledge of union and non-union working environments.
• A second language.

Responsibilities

• Implement Encore Boston Harbor core values and property and department standards.
• Participate in departmental goals, objectives, policies, and operating procedures; monitor operational effectiveness and make improvements as needed.
• Identify key drivers of success and supervise daily activities to maintain department performance and accurate, confidential, thorough records and procedures.
• Support the management and performance of team members within the area of responsibility.
• Monitor departmental activities to ensure compliance with internal policies and applicable federal and state laws, rules, regulations, and controls.
• Organize and lead regularly scheduled meetings with team members and other departments as appropriate.
• Support hiring, performance management, employee engagement, training, and feedback for team members; create a motivating environment.
• Provide professional internal and external guest service and address guest and team member issues as appropriate.
• Manage multiple priorities and deadlines, including in stressful and high-pressure situations.
• Promote positive, fair, and ethical relations with team members, contractors, and the Host and Surrounding Communities as an ambassador of the Encore brand.
• Manage automated inventory systems and maintain inventory integrity.
• Ensure compliance with warehouse standards and procedures; supervise inventory and non-inventory items and manage stock levels and ordering schedules.
• Assist with monthly inventories to report and reduce variances.
• Assess vendor satisfaction to help ensure service quality.
• Schedule shipments into and out of the property and ensure adequate supplies and inventory.
• Manage hazardous communications to departments, ensure OSHA compliance, and make operational changes needed to meet safety standards.
• Work with the Warehouse Manager to supervise warehouse staffing levels and ensure materials are properly received and removed.
• Report inventory turnovers to the Executive team.
• Prioritize safety and follow department and company safety standards.
• Maintain relevant industry knowledge through continuing education and training.
• Perform other job-related duties as assigned.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED