Warehouse Operator - Wave Planner

DSV • Independence, MO

15h • Onsite

About The Position

DSV is a global transport and logistics company with a significant presence worldwide. The Warehouse Operator - Wave Planner position is a full-time role located in Independence, USA. The schedule for this role is 1A/ 5:00am - 5:30pm Sunday/Monday/Tuesday and every other Wednesday. This role is responsible for customer service activities, timely and accurate handling of customer orders in compliance with DSV Work Instructions and customer requirements. The position involves accurate input of information concerning orders, shipments, receipts, and physical inventories, ensuring all shipping and receiving documents and functions are completed accurately and on time.

Requirements

• Must have a high school diploma or general education degree (GED).
• Basic computer skills.
• Working knowledge of computerized applications (Microsoft Suites).
• English (reading, writing, verbal).
• Basic level mathematical skills.
• Strong attention to detail, accuracy, and ability to accomplish job tasks in a timely manner.
• Good verbal and written communication skills.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

Nice To Haves

• Previous customer service experience including phone calls, and operating office equipment.

Responsibilities

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
• Coordinate special, last minute shipping requests with the operation department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick-up time or pier cutoff.
• Furnish shipping and tracking information as required.
• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assist in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record-keeping unit.
• Comply with all DSV Work Instructions.
• Use the appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
• Verify that products and/or orders meet quality standards, including reporting any damages or discrepancies.
• Stack, package, shrink wrap, and label product(s).
• Execute all safety protocols and accomplish all job tasks in a manner that promotes safety.
• Maintain the cleanliness and orderliness of the facility.
• Maintain a clean, neat, orderly work area, and assist in security of the warehouse.
• Comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/MSDS Standards.
• Perform other clerical duties, including backup support as assigned.
• Perform other duties as assigned.
• Work overtime as dictated by business whether mandatory or voluntary.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED