Warehouse Operations Manager | Off-Shift

Poly-Wood LLC•Syracuse, IN

6d•Onsite

About The Position

POLYWOOD is seeking a Warehouse Operations Manager to provide leadership and operational oversight for 2nd and 3rd shift warehouse operations. This role is responsible for ensuring effective execution of daily operating plans, maintaining performance standards, developing supervisory capability, and supporting alignment across warehouse operations and key business partners. The role aims to build capable off-shift leaders and dependable warehouse operations that keep POLYWOOD products moving safely, accurately, and on time.

Requirements

5+ years of warehouse, distribution, manufacturing, or fulfillment experience
3+ years directly leading supervisors or front-line leaders.
Demonstrated success developing leaders and improving team performance in a high-volume, multi-shift environment.
Strong knowledge of warehouse safety, inventory control, labor planning, productivity management, and shipping processes.
Experience with ERP, WMS, and TMS platforms, plus the ability to use operational data to drive clear actions.
Strong communication, coaching, conflict-resolution, and problem-solving skills.
Ability to balance employee development with operational accountability.
Ability to work four 12-hour shifts and remain active on the warehouse floor, including around powered equipment, trailers, docks, weather exposure, and fluctuating temperatures.
Flexibility to adjust hours occasionally for training, meetings, peak periods, or operational emergencies.

Nice To Haves

Bachelor’s degree in operations, supply chain, logistics, business, or a related field; equivalent leadership experience may be considered.
Experience with Acumatica, Sabertooth, or ShipHawk.

Responsibilities

Lead, coach, and support second- and third-shift supervisors.
Create development plans, conduct regular one-on-one coaching, and document progress and follow-up actions.
Build supervisor capability in labor planning, performance management, interviewing, employee engagement, conflict resolution, and accountability.
Coach supervisors on effective shift-start meetings, performance conversations, and end-of-shift handover.
Identify high-potential employees, build succession plans, and ensure leaders consistently apply company policies, standard work, and performance expectations.
Oversee receiving, put-away, replenishment, picking, packing, staging, shipping, and trailer movement across second and third shifts.
Translate operating plans into clear priorities and ensure adequate staffing, equipment, inventory, dock capacity, and workload coverage.
Monitor productivity, service levels, backlog, inventory accuracy, quality, attendance, and labor utilization.
Adjust labor and priorities as volume, staffing, equipment, inventory, or carrier conditions change.
Coordinate with Production, Transportation, Maintenance, and support teams; resolve or escalate operational issues promptly.
Maintain clear shift handoff for performance, open issues, staffing, equipment, and follow-up actions.
Promote a safety-first culture through visible leadership, coaching, observations, and immediate corrective action.
Ensure compliance with PPE, equipment operation, pedestrian safety, dock and trailer safety, material-handling, housekeeping, and organization standards.
Review incidents and near misses, identify root causes, and complete corrective actions.
Ensure shipments meet customer, carrier, packaging, documentation, and quality requirements.
Use operational data and key performance indicators to identify performance gaps and improvement opportunities.
Hold supervisors accountable for shift results while coaching them to improve.
Lead structured problem-solving, corrective actions, and process standardization across second and third shifts.
Support system, process, layout, equipment, and automation improvements; sustain results through standard work, training, audits, and follow-up.