Warehouse Operations Manager

Arbill Industries Inc•Philadelphia, PA

14h

About The Position

The Operations Manager is responsible for the overall leadership, performance, and continuous improvement of warehouse operations, ensuring safe, accurate, and efficient execution across receiving, inventory management, shipping, and Truline vending operations. This role drives operational excellence, supports ISO 9001 standards, and ensures exceptional customer experience through disciplined process execution and team development. This role has managerial and leadership requirements.

Requirements

Strong verbal communication – with clients, resources, suppliers, internal support
Strong Work Ethic- efficient and accurate completion of assigned tasks
Ability to take initiative, make independent judgement/decisions, gather data, and prepare reports
Leadership skills - professional approach to problem solving; collaborative and solution-oriented
Relationship management – ability to actively listen, assess, and communicate to meet client needs and gain consensus
Organization/Planning - Establishes a systematic course of action for self and others in order to accomplish objectives; determines priorities and allocates resources effectively.
Communication & Collaboration - Effective and appropriate communication patterns and the ability to use and adapt that knowledge in various contexts. Ability to work cross-functionally across departments and resolve conflicts by achieving consensus and buy in where needed.
Detail Oriented - Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
Enthusiastic - Excited about and committed to furthering the organization’s objectives.
Honesty/Integrity - Instills mutual trust and confidence, creates a culture that fosters high standards of ethics, behaves in a fair and ethical manner toward others, and demonstrates a sense of corporate responsibility and commitment.
Efficient - Maximizes productivity and can prioritize tasks to benefit the company and customer needs
5–10+ years warehouse/distribution leadership experience
Strong knowledge of WMS/ERP systems
Experience with KPI-driven performance management
Ability to work flexible schedule, accommodate overnight travel when necessary

Nice To Haves

Epicor/Prophet 21 experience

Responsibilities

Oversee daily warehouse operations: Receiving, Putaway, Inventory Control, Order Fulfillment, and Shipping
Ensure workflow alignment to meet service level agreements (SLAs) and customer expectations
Balance labor, equipment, and space utilization to optimize throughput
Enforce all safety protocols, PPE requirements, and OSHA compliance
Ensure compliance with ISO 9001 processes, internal audits, and corrective actions
Establish, monitor, and report key performance indicators
Manage warehouse personnel and provide leadership, training, and coaching to direct reports. Evaluate employee performance as well as departmental performance. Identify gaps and lead continuous improvement initiatives
Oversee daily vending operations- support machine deployments and recovery requirements
Partner with Sales, Customer Service, Supply Chain, and Finance
Attends/leads huddles, meetings, etc. Provides support to VP Ops for operational/facility issues/needs.