Warehouse Operations Manager I

NFI Industries•Lancaster, TX

About The Position

The Warehouse Operations Manager I is responsible for the efficient day-to-day operation of a warehouse between 100,000 and 500,000 square feet, with particular emphasis on managing warehouse personnel and implementing warehouse action plans. The position tracks and records equipment hours, ensures equipment maintenance schedules are followed, and conducts employee meetings. It reports to the General Manager of the Distribution Center. The role oversees warehouse operations, shipping and receiving, staffing and labor planning, productivity, financial reporting, employee relations and development, safety, security, sanitation, and equipment maintenance. It works with the General Manager and other leaders to meet operational goals, improve warehouse performance, and maintain compliance with applicable company and regulatory standards. Travel to other warehouses and participation in department or company meetings may be required as necessary.

Requirements

At least 5 years of supervisory experience in a warehouse or distribution environment.
Experience with Warehouse Management Systems.
Working knowledge of Microsoft Office applications.
Working knowledge of warehouse and mechanical equipment.
Working knowledge of OSHA, DOT, HAZMAT, and FDA regulations, and willingness to become certified in one or more areas as necessary.
Ability to work in a fast-paced environment and handle changing priorities using good judgment in stressful situations.
Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
Excellent talent management and team-building skills.
Excellent verbal, non-verbal, and written communication skills.
Excellent customer service skills, particularly with external clients.
Excellent analytical and mathematical skills.
Ability and availability to work irregular or extended hours, including nights, weekends, and holidays, as needed by the customer.
Ability to stand and walk for up to 10–12 hours.
Ability to lift and move totes weighing up to 50 pounds.
Ability to bend, lift, stretch, and reach regularly both below the waist and above the head.
Ability to walk frequently in the fulfillment center and surrounding area, with facilities over a quarter mile in length.
Ability to work in environments with variable noise levels, lighting conditions, and temperatures, and to access all building areas without limitations.

Nice To Haves

Bachelor’s degree in Supply Chain, Business, or a related field preferred.
Experience with Manhattan Warehouse Management System preferred.
Experience with seasonal workforces is a plus but not required.
Bilingual English/Spanish preferred.

Responsibilities

Develop a strategic plan with the General Manager for efficient and cost-effective facility operation and utilization.
Ensure shipping and receiving work schedules meet operational goals.
Direct warehouse supervisors and personnel.
Oversee inbound and outbound shipments to ensure accuracy and timeliness.
Audit compliance with internal and external standard operating procedures.
Ensure equipment is used efficiently and maintenance is coordinated with local vendors.
Review daily work objectives and determine shift productivity requirements to meet building objectives.
Partner with other leaders to balance labor and staffing against daily workload.
Match personnel skills and backgrounds to assigned work.
Analyze workload compared with labor hours and equipment, and plan long-term labor needs using sales, forecasts, and historical data.
Recommend programs to the General Manager to improve warehouse operations.
Understand how daily decisions affect financial outcomes; learn budgeting, forecasting, general ledger, Flash, and profit-and-loss information.
Run productivity and labor reports to analyze performance gaps.
Ensure pre-shift meetings cover prior productivity, operational problems, workload forecasts, and pertinent company information.
Ensure proper staffing and support hiring across facility operations.
Ensure new employees are onboarded, complete required paperwork, and follow a structured training schedule.
Communicate department and individual performance goals that support operational success.
Maintain sound human resources practices with direct reports and ensure adherence to corporate and department policies and procedures.
Work with the General Manager and Human Resources to address employee relations, discipline, problem resolution, and terminations.
Provide feedback, coaching, guidance, and recognition to support employee skill development.
Participate in employee development and talent selection; serve as a role model for corporate purpose, vision, and values.
Provide regular performance coaching and feedback, prepare and present formal appraisals, and make recommendations and approve annual compensation increases.
Stay current on information, tools, and systems as part of ongoing self-development.
Travel to other warehouses and participate in department or company meetings as necessary.
Ensure safe, clean, and efficient warehouse operations that meet service standards.
Support and participate in facility safety initiatives.
Implement safety and sanitation schedules to ensure compliance with corporate, OSHA, FDA, AIB, or ASI standards.
Conduct safety observations and coach employees on safety procedures.
Improve procedures and facilities to prevent recurring accidents.
Oversee accident investigations, assess root causes, and implement improvements to prevent associate incidents and injuries.