Warehouse Operations Manager I

NFI Industries•Olive Branch, MS

16h

About The Position

The Warehouse Operations Manager I is responsible for the efficient day-to-day operation of a warehouse totaling between 100,000 and 500,000 square feet, with particular emphasis on managing warehouse personnel and implementing warehouse action plans. The role tracks and records equipment hours, ensures equipment maintenance schedules are followed, and conducts employee meetings. It reports to the General Manager of the Distribution Center. The position oversees warehouse operations, including shipping and receiving, staffing and labor planning, productivity, financial reporting, employee relations and development, safety, security, sanitation, and equipment maintenance. The available schedule is second shift, Monday through Friday, 3:00 p.m. to 11:30 p.m. The role may also require irregular or extended hours, including nights, weekends, and holidays, as needed by the customer.

Requirements

At least 5 years of supervisory experience in a warehouse or distribution environment.
Experience with Warehouse Management Systems; Manhattan is preferred.
Working knowledge of Microsoft Office applications.
Working knowledge of warehouse and mechanical equipment.
Working knowledge of OSHA, DOT, HAZMAT, and FDA regulations, and willingness to become certified in one or more areas as necessary.
Ability to work in a fast-paced environment and handle changing priorities using good judgment in stressful situations.
Excellent talent management and team-building skills.
Excellent verbal, non-verbal, and written communication skills.
Excellent customer service skills, particularly with external clients.
Excellent analytical and mathematical skills.
Ability and availability to work irregular or extended hours, including nights, weekends, and holidays, as needed by the customer.
Ability to stand and walk for up to 10–12 hours.
Ability to lift and move totes weighing up to 50 pounds.
Ability to bend, lift, stretch, and reach below the waist and above the head regularly.
Ability to walk frequently throughout the fulfillment center and surrounding area; facilities are over a quarter mile in length.
Ability to work in environments with variable noise levels, lighting conditions, and temperatures, and access all areas of the building without limitations.

Nice To Haves

Bachelor’s degree in Supply Chain, Business, or a related field preferred.
Experience with seasonal workforces is a plus but is not required.
Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
Bilingual English/Spanish preferred.

Responsibilities

Develop a strategic plan with the General Manager to ensure efficient and cost-effective facility operation and utilization.
Ensure shipping and receiving schedules meet operational goals.
Direct warehouse supervisors and personnel.
Oversee inbound and outbound shipments for accuracy and timeliness.
Audit compliance with internal and external SOPs.
Ensure equipment is used efficiently and maintenance is coordinated with local vendors.
Review daily work objectives and set productivity requirements to meet building goals.
Partner with other leaders to balance labor and staffing against daily workload.
Match personnel skills and backgrounds to required work.
Analyze workload against labor hours and equipment, and plan long-term labor needs using sales, forecasts, and historical data.
Recommend programs to improve warehouse operations.
Understand the financial impact of day-to-day decisions and learn business financial processes, including budgeting, forecasting, and reading GL, Flash, and P&L information.
Run productivity and labor reports to analyze performance gaps.
Ensure daily pre-shift meetings address prior productivity, operational issues, forecast workload, and relevant company information.
Ensure proper staffing and support hiring for facility operations.
Ensure new employees are onboarded, complete required paperwork, and follow a structured training schedule.
Communicate department and individual performance goals that support operational success.
Maintain good human resources practices and ensure direct reports follow corporate and department policies and procedures.
Work with the General Manager and Human Resources to address employee relations issues, discipline, problem resolution, and terminations.
Provide feedback, coaching, guidance, and recognition to support skill development; participate in employee development and talent selection.
Model the corporate purpose, vision, and values.
Coach employees regularly, prepare and present formal performance appraisals, and make recommendations on and approve annual compensation increases.
Stay current on relevant information, tools, and systems as part of self-development.
Travel to other warehouses and attend department or company meetings as necessary.
Ensure safe, clean, and efficient warehouse operations that meet service standards.
Support and participate in facility safety initiatives.
Implement safety and sanitation schedules to ensure compliance with corporate, OSHA, FDA, AIB, or ASI standards.
Conduct safety observations and coach employees on safety procedures.
Improve procedures and facilities to prevent recurring accidents.
Oversee accident investigations, assess root causes, and implement improvements to prevent associate incidents and injuries.