Warehouse Manager

Johnstone Supply LLC•Tallahassee, FL

About The Position

The Warehouse Manager oversees the overall operation of a warehouse to ensure customers receive the right product at the right time and in the right condition, while maintaining a clean, safe, and productive environment. The role encompasses financial performance, operational budgets, inventory, capital expenditures, staffing, transportation, quality and productivity, customer service, safety and regulatory compliance, facility organization, training, administration, and security. The manager is expected to participate in warehouse work and supplement staffing when needed. The manager plans and directs warehouse operations in coordination with the Branch Manager or Regional Operations Manager. The role involves staffing and developing employees, monitoring performance and shipping and receiving workflows, maintaining inventory accuracy, ensuring safe equipment use and regulatory compliance, and managing facility housekeeping and security. The manager also supports financial planning, leads communication and performance reviews, serves as a subject matter expert, and may provide backup leadership or operational support at other warehouses. Occasional travel outside the region may be required when providing support or training.

Requirements

High school diploma or GED, plus at least 5 years of related experience and/or training, or an equivalent combination of education and experience.
At least 1 year of direct experience managing a team in a busy warehouse environment.
Experience managing logistics or related functions.
Experience safely and competently operating a forklift and other warehouse equipment.
Experience with inventory management systems.
Experience with OSHA, DOT, and other safety regulations and procedures.
Valid driver’s license and a driving record acceptable to the company; must remain eligible to drive under applicable state and federal laws and FMCSA regulations.
Forklift certification, or willingness to obtain certification on the job.
Knowledge of warehouse operations, including logistics, shipping, receiving, flow patterns, inventory control, warranty, and freight.
Knowledge of inventory management systems and order-picking processes.
Knowledge of financial operations, including operating costs, return on investment, and budgets.
Basic mathematical and financial analytical skills; ability to use spreadsheet tools such as Microsoft Excel, pivot tables, and charting.
Knowledge of governmental warehouse regulations, including OSHA, Workers’ Compensation, hazardous materials handling, and DOT requirements.
Ability to work safely and model safe working practices for others.
Skill operating powered equipment, including forklifts, electric pallet jacks, and cherry pickers; ability to operate a lift gate safely and effectively.
Ability to lift, push, pull, and maneuver large or heavy products or equipment within established safety guidelines.
Ability to use technology such as RF equipment and ERP software to complete tasks.
Ability to lead and motivate teams toward company and departmental goals; communicate and implement policies and procedures; and train employees at all experience levels.
Knowledge of human resource management principles, including hiring, training, orientation, coaching, evaluation, and discipline.
Ability to plan, organize, and direct the activities of subordinates.
Ability to multitask, prioritize, manage time, work efficiently, maintain attention to detail, and act with urgency in a busy warehouse environment.
Project management skills, including setting objectives, timelines, and deadlines, planning actions, and balancing initiatives with regular workload and regional support needs.
Ability to identify process improvements and provide recommendations.
Problem-solving skills, including listening to and interpreting others’ needs, diagnosing issues, and resolving problems.
Ability to work cooperatively and professionally with others, resolve workplace issues, and provide strong customer service.
English proficiency, written and spoken, is required for safety and accurate communication and comprehension.
Ability to meet the physical demands of the role, including sitting, standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching, crawling, and frequently lifting or carrying up to 50 pounds; heavier items require mechanical or team assistance.
Special vision requirements include near, distance, peripheral, and color vision.

Nice To Haves

Bachelor’s degree.
Experience using, training, and managing ERP systems and RF technology.
Knowledge of the HVAC wholesale industry, its principles, and practices.
Multilingual skills are valued.

Responsibilities

Oversee warehouse operations, including financial performance, budgets, inventory, staffing, transportation, customer service, safety, regulatory compliance, facility organization, training, administration, and security.
Plan warehouse operations with the Branch Manager or Regional Operations Manager; determine staffing needs, hire and assign employees, provide training and coaching, and ensure standard operating procedures are followed.
Monitor employee performance, quality, efficiency, customer service, attendance, and operational reports; identify causes of errors and take corrective action or arrange retraining.
Ensure orders are picked and shipped within established schedules and meet quality and accuracy standards; organize the facility to maximize efficiency and material flow.
Ensure received merchandise is verified against shipping documents, inspected for damage, accounted for, and put away promptly.
Communicate and support safety programs, coach employees on safe practices, address safety obstacles, comply with applicable regulations, and ensure equipment is inspected, maintained, and operated safely by trained and certified employees.
Assist with annual operating and capital expenditure budgets, monitor results against budget, interpret performance, and adjust goals and procedures to meet warehouse objectives.
Maintain housekeeping, sanitation, facility security, theft prevention, and completion of maintenance duties.
Maintain inventory accuracy through frequent cycle counts and physical inventories as required.
Use powered warehouse equipment, including forklifts, electric pallet jacks, and cherry pickers.
Build a cohesive and productive team through collaboration, inclusion, teamwork, customer service, development plans, and succession planning.
Participate in or lead assigned warehouse projects and initiatives on-site or across the region.
Maintain communication through department meetings, daily contact, an open-door policy, and mid-year and annual performance reviews.
Serve as a subject matter expert on warehouse processes and procedures.
Occasionally provide backup leadership when the Branch Manager is away, and provide regional or geographic backup leadership when assigned.
May serve as a backup driver, train and mentor other Warehouse Supervisors and Managers, and participate in interviews for those roles as assigned.
Perform other assigned duties and provide services as needed to support the company’s success.

Benefits

Competitive paid time off (PTO).
Safe Harbor 401(k) with 100% employer match up to 5% of base pay and immediate vesting.
Holiday pay for 7.5 holidays per year.
Paid parental bonding time.
Employer-subsidized medical, dental, and vision plans.
Employer-paid life insurance and short-term disability.
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance.
24/7 access to virtual care and telehealth options.
Health Savings Account (HSA) with employer contribution and flexible spending accounts (FSA).
Wellbeing program with an opportunity to earn reduced medical costs.
Employee Assistance Program (EAP) for employees and their families.
Tuition reimbursement.
Employee referral bonus program.
Employee service milestone recognition program.
Competitive wage.