Warehouse Manager

SANS Institute•Beltsville, MD

18d•$90,000 - $110,000

About The Position

SANS Institute is seeking a Warehouse Manager for its Beltsville, Maryland warehouse. The role is responsible for safe, accurate, timely, and complete customer order fulfillment while maintaining an organized and efficient operation. The position supports SANS training and events by ensuring students and event teams receive the correct materials on time. The Warehouse Manager oversees receiving, storage, inventory control, order fulfillment, shipping, rental equipment, warehouse costs, safety, building maintenance coordination, and fulfillment-related customer service. The role leads on-site and remote team members responsible for fulfillment, logistics, and procurement, and develops operating plans for safety, cost, quality, and delivery. It also owns inventory accuracy across locations and categories and serves as SANS’s Odoo ERP system administrator and internal subject matter expert. The position may involve assisting with order fulfillment during peak periods or to ensure operational continuity. The role is based with the Beltsville warehouse team; SANS describes its work environment as primarily remote, with some positions requiring in-person presence based on role-specific or business needs.

Requirements

At least 2 years of supervisory experience, with demonstrated leadership, organization, and problem-solving skills.
Ability to prioritize competing demands in a fast-paced environment.
Strong written and verbal communication skills, especially in customer-facing situations.
Demonstrated success leading and coaching a team and meeting business objectives.
At least 5 years of warehouse, distribution, or logistics experience.
High school diploma or equivalent.
Experience using ERP systems for inventory management and order fulfillment.
Ability to regularly lift up to 50 pounds.
Unrestricted authorization to work in the United States; visa sponsorship is not available.

Nice To Haves

Associate or bachelor’s degree.
Experience using Odoo.
Prior customer service experience.

Responsibilities

Manage daily warehouse operations, including receiving, storage, inventory control, order fulfillment, and shipping.
Enter incoming non-Odoo orders and review incoming Sales Orders for accuracy.
Establish daily priorities, balance workload and resources, monitor order queues, and address issues that could affect customer commitments.
Manage fulfillment of Live training course orders, including releasing orders and coordinating deliveries with print vendors to verify items, quantities, and shipping details.
Oversee storage, tracking, inspection, and readiness of rental equipment; ensure returned equipment is inspected, processed, and prepared for future use.
Manage shipping and warehouse operating costs.
Identify and implement process improvements that support the operating plan.
Keep the building safe, clean, secure, and well maintained; lead the on-site safety culture through OSHA compliance, safety audits, and incident reviews.
Coordinate facilities maintenance requests with the landlord and service providers, and serve as the landlord point of contact.
Resolve fulfillment- and shipping-related customer service issues professionally.
Ensure compliance with company policies and applicable regulations.
Lead on-site and remote staff responsible for customer and staff order fulfillment, logistics, and procurement processes.
Develop operating plans for safety, cost, quality, and delivery performance.
Ensure team members are trained and qualified to perform their work efficiently and effectively.
Provide leadership and operational oversight for warehouse activities, and assist with order fulfillment during peak periods or to maintain operational continuity.
Hold one-on-ones with direct reports to provide feedback, coaching, and development; provide performance reviews as required.
Maintain warehouse procedures, standard work instructions, and operational documentation.
Own inventory accuracy across all locations and inventory categories.
Maintain inventory accuracy through effective controls, transaction discipline, and process compliance; investigate discrepancies and implement corrective actions.
Manage order and supply levels at printer partners, monitor their processes, and prevent stockouts while supporting on-time fulfillment.
Administer SANS’s Odoo ERP system, including user access, system configuration, and data integrity; develop deep Odoo expertise and serve as the internal subject matter expert and primary liaison with SANS’s Odoo partner.
Perform other related duties as assigned.