Warehouse Manager

Johnstone Supply LLC•Fort Lauderdale, FL

19d

About The Position

The Warehouse Manager oversees the overall operation of a warehouse to ensure customers receive the right product, at the right time, and in the right condition, in a clean, safe, and productive environment. The role is responsible for financial performance, operational budgets, inventory, capital expenditures, staffing, transportation, quality and productivity standards, customer service, safety, regulatory compliance, facility organization, training, administration, and security. The manager is expected to participate in workforce activities and supplement staffing as needed. The manager plans warehouse operations with the Branch Manager or Regional Operations Manager; determines staffing needs; hires, assigns, trains, coaches, and evaluates employees; and ensures standard operating procedures and performance standards are followed. The position oversees receiving, picking, shipping, inventory accuracy, equipment safety, housekeeping, security, and maintenance. It also contributes to budgeting and financial objectives, leads team communication and development, and may support other warehouse or regional initiatives, provide backup leadership or driving support, and train or mentor other warehouse leaders. Occasional travel outside the region may be required when assigned.

Requirements

High school diploma or GED, plus 5 or more years of related experience and/or training, or an equivalent combination of education and experience.
At least 1 year of direct experience managing a team in a busy warehouse environment.
Experience managing logistics or related functions.
Experience operating forklifts and other warehouse equipment safely and competently.
Experience with inventory management systems.
Experience with OSHA, DOT, and other safety regulations and procedures.
Valid driver’s license and a driving record acceptable to the company; must remain eligible to drive under applicable state and federal laws and FMCSA regulations.
Forklift certification, or willingness to obtain certification on the job.
Knowledge of warehouse operations, including logistics, shipping, receiving, flow patterns, inventory control, warranty, and freight.
Knowledge of inventory management systems and order-picking processes.
Knowledge of financial operations, including operating costs, return on investment, and budgets.
Basic mathematical and financial analytical skills; ability to use spreadsheet tools such as Microsoft Excel, pivot tables, and charting.
Knowledge of applicable governmental requirements, including OSHA, Workers’ Compensation, hazardous materials handling, and DOT requirements.
Ability to work safely and model safe practices.
Skill operating powered equipment, including forklifts, electric pallet jacks, and cherry pickers; ability to operate a lift gate safely and effectively.
Ability to lift, push, pull, and maneuver large or heavy products or equipment within established safety guidelines.
Ability to use technology such as RF equipment and ERP software to complete tasks.
Ability to lead and motivate teams in support of company and department goals.
Strong communication skills across individuals, departments, and external parties, including communicating and implementing policies and procedures.
Ability to train people with varying levels of experience.
Knowledge of human resource management, including hiring, training, orientation, coaching, evaluation, and discipline.
Ability to plan, organize, and direct subordinate activities.
Ability to multitask, prioritize, manage time, and work efficiently in a busy warehouse; strong attention to detail, organization, and sense of urgency.
Project management skills, including setting objectives, timelines, and deadlines, planning actions, evaluating needs, and balancing initiatives with regular workload and regional support.
Ability to identify process improvements and make recommendations.
Problem-solving skills, including listening to and interpreting others’ needs and diagnosing and resolving problems.
Ability to work cooperatively and professionally, resolve workplace issues, and provide strong customer service.
Written and spoken English proficiency is required for work, safety regulations, and accurate communication.

Nice To Haves

Bachelor’s degree.
Experience using, training, and managing ERP systems and RF technology.
Knowledge of the HVAC wholesale industry, its principles, and its practices.
Multilingual skills are valued.

Responsibilities

Manage the overall operation of the warehouse, including financial performance, budgets, inventory, capital expenditures, staffing, transportation, quality, productivity, customer service, safety, regulatory affairs, facility organization, training, administration, and security.
Plan warehouse operations with the Branch Manager or Regional Operations Manager; determine staffing needs; hire and assign employees; ensure training; enforce standard operating procedures; coordinate workloads; and provide coaching and guidance.
Monitor employee performance and daily operations, review discrepancy reports, identify causes of errors, provide retraining, and take corrective action as needed.
Ensure orders are picked and shipped within established schedules and meet quality and accuracy standards; monitor reports and organize the facility for efficient material flow.
Ensure received merchandise is accounted for, verified against shipping documents, inspected for damage, and put away promptly; coordinate corrective action and improve material flow.
Communicate and support safety programs, coach employees on safe practices, address safety obstacles, comply with applicable regulations, direct safety activities, and ensure equipment is inspected, maintained, and operated safely, including employee training and certification.
Assist with annual operating and capital expenditure budgets, monitor performance against budget, interpret results, and adjust goals and procedures to meet warehouse objectives.
Maintain housekeeping, sanitation, security, and facility maintenance standards; oversee staff and help prevent theft and other issues.
Organize warehouse locations and maintain inventory accuracy through frequent cycle counts and physical inventories as required.
Operate powered warehouse equipment, including forklifts, electric pallet jacks, and cherry pickers.
Foster teamwork, inclusion, and productivity; model customer service; and promote employee development and succession planning.
Participate in or lead assigned projects and initiatives related to warehouse processes, procedures, and programs, on-site or across the region.
Maintain communication through department meetings, daily employee contact, an open-door policy, and mid-year and annual performance reviews.
Serve as a subject matter expert on warehouse processes and procedures.
Provide backup leadership for the Branch Manager or other regional warehouses when assigned; may serve as a backup driver.
Train, support, mentor, and provide expertise to other Warehouse Supervisors and Managers when assigned; occasional travel outside the region may be required.
Participate in interviews for other Warehouse Supervisors or Managers when assigned.
Perform other duties as assigned and support company values and business needs.

Benefits

Competitive wage.
Competitive paid time off (PTO).
Safe Harbor 401(k) with 100% employer match up to 5% of base pay and immediate vesting.
Holiday pay for 7.5 holidays per year.
Paid parental bonding time.
Employer-subsidized medical, dental, and vision plans.
Employer-paid life insurance and short-term disability.
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance.
24/7 access to virtual care and telehealth options.
Health Savings Account (HSA) with employer contribution and flexible spending accounts (FSA).
Wellbeing program with an opportunity to earn reduced medical costs.
Employee Assistance Program (EAP) for employees and their families.
Tuition reimbursement.
Employee referral bonus program.
Employee service milestone recognition program.