Warehouse Manager - 1486

Fetch • Atlanta, GA

1d • $70,000 - $80,000

About The Position

Fetch is seeking a Warehouse Manager to lead package fulfillment operations across one to three facilities in a market. The manager owns site performance, culture, and outcomes, leading and developing drivers, associates, and supervisors while delivering a strong experience for residents and property teams. The role calls for autonomous, hands-on operational leadership, with coordination across remote teams and other Fetch business lines. It partners with Customer Experience, Client Success, Compliance, Partner Support, and Human Resources to improve operations, resolve escalated issues, and support a fair employee experience. The position typically follows a Monday–Friday schedule, though hours and days may shift with business needs, including occasional evenings, weekends, and peak season. It involves working in a non-climate-controlled warehouse and requires lifting more than 50 pounds and standing or walking for the duration of a shift.

Requirements

• Demonstrated ability to lead, develop, and hold accountable supervisors, hourly associates, and independent contractors.
• At least 3 years of people leadership experience, including coaching, performance management, employee development, and accountability for frontline teams and/or leaders in an operations or warehouse management role.
• Experience managing operational metrics and using performance data to identify trends, drive accountability, and improve outcomes.
• Experience managing labor planning, scheduling, and workforce allocation across fluctuating volume demands.
• Ability to work independently, make sound decisions quickly, and manage site operations without direct oversight in a fast-paced, high-pressure environment.
• Clear and concise written and verbal communication skills, including the ability to translate operational challenges into actionable direction for frontline teams and leadership.
• Comfort navigating warehouse management, fleet management, HR, and customer service platforms, and ability to learn and maximize proprietary tools quickly.
• Focus on service excellence and operational rigor, with an emphasis on an outstanding experience for residents and clients.
• Ability to lift more than 50 pounds and stand or walk for the duration of a shift in a non-climate-controlled warehouse environment.
• Valid driver's license and clean driving record in accordance with Fetch's company policy.

Nice To Haves

• Bachelor's degree in Business, Logistics, Supply Chain, or a related field; equivalent education and experience will be considered.
• Experience in last-mile delivery, logistics, or a high-growth startup environment.
• Experience with independent contractor or 1099 driver relationships in a last-mile, gig, or delivery network environment.
• Familiarity with Lean, Kaizen, continuous improvement, or process standardization methodologies.

Responsibilities

• Manage warehouse operations across one to three facilities, including labor planning, staffing coordination, operational execution, and service performance.
• Directly manage warehouse supervisors and hourly staff, including coaching, performance management, and employment decisions in partnership with HR.
• Review and approve timesheets, punch changes, overtime, and lunch compliance daily; monitor attendance patterns and address issues.
• Train, assess, coach, and develop drivers, associates, and supervisors through ongoing performance management and leadership development.
• Build and model a culture of safety and wellbeing that follows company policies, safety procedures, OSHA regulations, and security standards.
• Own day-to-day site execution and solve problems independently, while partnering with remote teams across the network.
• Conduct daily stand-ups with warehouse associates and delivery drivers covering stretching, SLA performance, delivery behavior, and vehicle inspection accountability.
• Track operational metrics, including over-the-road, under-the-roof, and same-day SLA attainment, and use reporting to inform decisions.
• Coordinate and optimize delivery operations, including route efficiency, bulk scheduled deliveries, and rush or special delivery requests.
• Maintain daily inventory accuracy through the Fetch platform and follow the location audit cadence.
• Coordinate operational relationships with independent contractors alongside Compliance and Partner Support, including onboarding, dispatching, engagement tracking, and block schedule management.
• Manage multifamily community access control, including key and fob chain of custody, sign-in/sign-out, reconciliation, and reporting lost or missing devices.
• Oversee delivery vehicle readiness through inspections, maintenance coordination, and management of open issues and service reminders in the fleet management platform; document and action findings.
• Conduct monthly ride-along evaluations with non-exempt employees, assess delivery performance and safe driving, document findings, and provide structured coaching and feedback.
• Support other Fetch business lines through labor coordination, contractor onboarding, and operational planning.
• Lead operational improvement initiatives and cross-functional discussions focused on continuous improvement and scalability.
• Partner with Customer Experience and Client Success to improve processes, resolve escalated issues, and enhance the resident experience.
• Partner with Human Resources on employee relations, performance concerns, workplace investigations, and corrective action.

Benefits

• Competitive compensation and annual compensation reviews.
• Medical, dental, vision, and life insurance coverage for employees and their families.
• 401(k), AD&D, short-term disability, and long-term disability coverage.
• Flexible PTO.
• Leadership development resources and a path for advancement as Fetch grows.
• Mileage reimbursement for travel between facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed