Store Manager (Store 1486)

GameStop•Bismarck, ND

5d•Onsite

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using GameStop’s buy, sell, trade, and reservation business model and Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized, complete solutions for guests and providing outstanding service through professional conduct and a shared passion for gaming. The role supports the overall store environment to meet or exceed sales and profit goals by keeping products easy to see and buy, sharing product and gaming knowledge, maintaining a clean and organized shopping environment, and growing guest loyalty and repeat business. The Store Manager supervises retail staff, with staffing needs varying by store size, location, and expected sales volume. The Store Manager leads store operations in a multiunit capacity, oversees guest service and sales initiatives, recruits and develops associates, and ensures compliance with company policies, training, safety, inventory control, and loss-prevention practices. The role also manages staffing and payroll, store merchandising and cleanliness, omnichannel fulfillment, inventory and financial transactions, administrative records, and store performance against sales, profit, and shrink goals. Work is 40 hours per week, with flexibility to work extended hours or days as needed, including nights, weekends, some holidays, and occasional overtime. The position requires standing and moving around the store for up to 12 hours per day and performing various physical tasks, including lifting merchandise weighing up to 30 pounds.

Requirements

Proof of identity and eligibility to legally work in the United States.
At least 18 years of age.
High school diploma or equivalent.
At least 1 year of retail management experience.
Outgoing and welcoming personality with strong people skills and the ability to provide genuine, individualized assistance to every guest.
Clear verbal and written communication and listening skills in English, in person and by phone.
Ability to work independently and lead a team while completing assigned tasks in a timely manner.
Ability to meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace standards.
Ability to operate a POS computer system.
Basic mathematics skills, including arithmetic and currency, and alphabetizing skills.
Ability to complete paperwork properly, follow written, oral, or diagram-based instructions, and convey instructions to others.
Ability to execute financial tasks in accordance with company policy.
Ability to achieve objectives and lead in a fast-paced, rapidly changing environment.
Ability to work 40 hours per week and flexibly work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
Ability to manage pressure constructively and adapt to stressful situations without affecting guest interactions; creativity and problem-solving ability.
Reliability, trustworthiness, good judgment, and ability to work alone.
Ability to stand and move throughout the store unassisted for up to 12 hours per day.
Ability to bend, stoop, crouch, balance, stretch, reach, climb ladders, lift merchandise weighing up to 30 pounds from ground level to a minimum height of 4 feet, and use other basic fine and gross motor skills.

Nice To Haves

Associate’s degree or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.
For positions in stores located on military bases, a working understanding of military ranks and related insignia, or the ability to acquire it during onboarding.

Responsibilities

Provide and model best-in-class guest service, including greeting guests, answering questions and concerns, assisting with gaming needs, informing guests about promotions, recommending additional items, applying selling behaviors, and thanking guests.
Support the store’s total shopping environment, including visual presentation, operations, sales initiatives, and guest relationships that drive sales and repeat business.
Process purchases and returns accurately through the POS system and respond promptly and professionally to in-person and telephone inquiries.
Promote guest benefits including the reservations program, trade-in program, and Pro Rewards loyalty program.
Recruit, interview, hire, assess, develop, and retain high-performing associates.
Ensure associates complete onboarding, job training, and compliance training before independently opening or closing shifts, and understand job duties, policies, inventory control, loss prevention, safety, financial protocols, and ethical responsibilities.
Communicate regularly with store associates and the District Manager to implement store initiatives.
Set guest-service expectations and train associates on their responsibilities, policies, procedures, practices, and guidelines.
Supervise and delegate work to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates according to guidelines, account for required breaks and meals, and maintain staffing levels that support guest service.
Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Provide timely recognition and performance feedback, including written feedback in Workday or the HR service management system.
Ensure the store, including restrooms, is clean, organized, and merchandised according to company guidelines, and that fixtures and equipment are in working order.
Ensure omnichannel orders are fulfilled and shipped daily.
Conduct inventory counts, restock and organize merchandise, and ensure products are represented and alphabetized on the sales floor.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, and required bank deposits; inspect associates’ packages or belongings at closing or shift end as appropriate.
Lead the store team toward sales, profit, and shrink goals and complete related administrative and operational duties.
Count, balance, and reconcile daily business transactions in the POS system; complete closeout paperwork and deposit slips; maintain adequate cash and change; and make bank deposits according to guidelines.
Verify shipments, document discrepancies or shortages in the POS system, conduct merchandise counts, and report discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, ensuring boxes are properly labeled and include packing lists.
Monitor associate and guest safety, address hazards immediately, and report injuries according to company guidelines.
Maintain neat and organized store records and files and keep manuals up to date.
Form professional partnerships with appropriate military personnel, including the Supply Base Leader, when working in a store located on a military base.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.