Warehouse Manager (Seasonal PM Shift)

UDL Career•Phoenix, AZ

About The Position

The Warehouse Manager leads daily warehouse operations for an e-commerce and parcel sortation operation, ensuring safe, accurate, and timely sort and outbound execution. The role plans staffing against forecasts, directs and develops approximately 20–30 employees, monitors productivity and scan rates, manages parcel flow, and addresses operational bottlenecks. The operation handles approximately 25,000 packages per day, with peak volume reaching approximately 35,000. The manager maintains safety, customer service, inventory accuracy, equipment and facility standards, and compliance with company policies and customer procedures. Responsibilities also include monitoring labor and resource costs, documenting operational metrics, communicating and escalating issues, providing shift handoffs, improving processes, and supporting employee onboarding, training, coaching, and offboarding in coordination with leadership and HR. This seasonal PM Shift posting lists a schedule of 5:00 AM–5:00 PM, 12-hour shifts, 3–4 days per week alternating within a seven-day operation, with weekend and holiday coverage required. The stated salary is $60,000 annually. Work takes place in a warehouse that may not be climate controlled and includes exposure to moving powered industrial equipment, conveyors, trailers, and other warehouse machinery.

Requirements

Three or more years of supervisory experience in warehouse, distribution, logistics, fulfillment, or related operations, including direct people leadership.
E-commerce fulfillment experience.
Experience working in parcel, e-commerce fulfillment, or another high-volume sortation environment.
Demonstrated experience leading a shift or operation of approximately 20–30 or more employees, including temporary or agency labor.
Working knowledge of warehouse management systems, scanning systems, and basic Excel reporting.
Forklift certified or able to complete required certification before the season begins.
Ability to work a 5:00 AM–5:00 PM schedule, including weekends and holidays, for the full seasonal term.
Strong understanding of warehouse safety, housekeeping, equipment utilization, labor planning, and operational execution.
Ability to communicate effectively with employees, leadership, customers, staffing partners, and other stakeholders.
Authorized to work in the United States.
Ability to stand and walk for the majority of the 12-hour shift.
Ability to lift up to 50 pounds.
Ability to work in a warehouse environment that may not be climate controlled.
Ability to work around moving powered industrial equipment, conveyors, trailers, and other warehouse machinery.
Ability to safely perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Prior peak-season experience with a parcel carrier, 3PL, e-commerce, or high-volume fulfillment operation.
Experience standing up or operating a new sort configuration or temporary peak operation.
Experience with customer-facing warehouse operations and service-level requirements.
Experience reading or working with P&L information and operational cost drivers.
Bilingual English and Spanish.

Responsibilities

Start the shift on time, staff to the volume plan, direct daily warehouse activities, and ensure sort and outbound operations are completed safely, accurately, and on schedule.
Plan staffing against daily forecasts, flex labor as volume changes, coordinate attendance and replacements with staffing agencies, and promptly escalate staffing shortages.
Lead, motivate, train, coach, and hold approximately 20–30 employees accountable to company expectations, customer requirements, productivity standards, and applicable policies.
Monitor scan rates and operational performance throughout the shift; identify constraints in induction, sort, staging, or launch activities and move labor or resources to address bottlenecks.
Manage inbound trailer sequencing, staging, horseshoe sort configuration, and outbound launch activities to support accurate, timely movement of approximately 25,000 packages per day and peak volume of approximately 35,000.
Maintain a safe work environment; enforce forklift and powered industrial equipment requirements; maintain housekeeping standards; report incidents promptly; and stop work when conditions are unsafe.
Ensure operations meet or exceed customer expectations for service, responsiveness, accuracy, and timely execution while following customer standard operating procedures.
Maintain customer inventory and warehouse processes to support accurate handling, staging, scanning, and movement of goods.
Monitor the condition and proper use of warehouse equipment, fixtures, and facility resources; coordinate maintenance needs and escalate issues affecting safety or operations.
Support efficient and economical use of labor, equipment, space, and other warehouse resources while monitoring operational and profitability performance factors.
Document daily volume, labor hours, productivity and scan rates, exceptions, incidents, staffing concerns, and other operational metrics; provide timely updates and a complete handoff to site leadership.
Serve as the primary point of contact for operational issues during the assigned shift and communicate with site leadership, customers, staffing partners, suppliers, and other business partners as needed.
Identify opportunities to improve workflow, space utilization, productivity, service, safety, and cost effectiveness, and implement approved improvements.
Maintain adherence to UDL policies, customer SOPs, organizational guidelines, safety standards, and applicable employment and workplace requirements.
Assist with onboarding and offboarding, training, coaching, counseling, and development of warehouse personnel in coordination with company leadership and HR.
Liaise with staffing agencies, suppliers, service providers, and external agencies or authorities as necessary.