Warehouse Manager

CYCLEMAX INC•Wilson, NC

26d•$40,000 - $40,000•Onsite

About The Position

This is a critical leadership position within our leadership team. We do not take this hiring decision lightly. There will be application questions that require a multiple sentence response. Please provide detailed and thoughtful answers to all of these questions. Our Values: Team First, Mission First, Relentless Initiative, Continuous Improvement, Embrace Accountability. If you share these core values and you can consistently exhibit them, then this is the team for you. If you do not share these values, there is a place out there where you will fit the culture just fine. We encourage you to go find that place. The Company: Learns the Ecommerce Program’s history, Learns and understands the Ecommerce Program’s philosophy, Understands and exemplifies our core values in their attitude, actions, and decisions, Learns and understands the support staff structure, Learns the various production workflows in our warehouse. The Philosophy of this Role: This is a “Working Leader” role. Success in this role will not come from individual production. The success of this leader will be measured by the team's achievement of its shared goals. The ideal candidate will possess a strong set of individual skills, a growth mindset, a positive attitude, be self motivated and driven to succeed, and will not require constant direct supervision. In addition to the attributes listed above the ideal candidate must possess strong leadership abilities and the following leadership skills in order to coordinate the team to achieve its goals. All of the items listed below (including the ones that require difficult conversations) must be carried out in a manner that balances fostering a healthy work environment with ensuring the team achieves its goals. Departmental and team coordination, Task and goal prioritization, Delegation and training, Followthrough and accountability, Process documentation and implementation, Motivation, coaching, recognition, and team building, Disciplinary action including terminations.

Requirements

Strong set of individual skills
Growth mindset
Positive attitude
Self-motivated and driven to succeed
Does not require constant direct supervision
Strong leadership abilities
Ability to coordinate the team to achieve its goals
Ability to foster a healthy work environment while ensuring the team achieves its goals
Departmental and team coordination skills
Task and goal prioritization skills
Delegation and training skills
Followthrough and accountability skills
Process documentation and implementation skills
Motivation, coaching, recognition, and team building skills
Ability to handle disciplinary action including terminations
Knowledge of EEOC law
Understanding of company's termination policy
Ability to operate a sit down forklift
Ability to operate an electric pallet stacker
Knowledge of companies inventory management software
Knowledge of companies shipping software

Nice To Haves

Experience with EOS tools and processes

Responsibilities

Recruiting and Hiring: Notifies supervisor of hiring needs/requests authorization to hire, Uses statistics and departmental goals to determine staffing levels, Writes and places help wanted ads, Conducts telephone screening of applicants, Conducts first interview with applicants, Conducts second interview with applicants and includes superior if necessary, Makes sure to put a priority on recruiting when understaffed, Uses proactive methods of recruiting before the need to react arises, Applies EEOC law when making selection, Follows up on applicants’ former employers and references.
Orientation of New Employees: Forwards application, W-4, payroll info, etc. to appropriate office personnel, Follows an “Orientation Checklist” to acclimate new hires to the company, team, and their major responsibilities, Monitors performance of new team members closely during the 90 day probationary period, Provides assistance and training on areas needing improvement, if performance issues persist provides clarity of expectations through a signed action plan document that clearly outlines specific improvement targets, Completes a performance evaluation on new hires at end of training period, Informs employee of any eligibility for benefits, etc., during training period.
Personnel Files/Benefits: Disseminates information regarding company benefits to staff, Thoroughly documents all disciplinary action or improvement action plan conversations on official company paperwork and provides the signed documents to the appropriate individuals, Promptly sends information to be included in personnel files to the appropriate individuals, Handles employee discounts according to company policy.
Scheduling/Payroll: Controls payroll budget, stays within guidelines, Schedules staff efficiently and ensures that all team members are in roles that match their unique strengths and are consistently efficiently producing results, Grants/denies scheduling requests in best interest of department, Ensures all staff clock in/out as required, does spot checks on time sheets, Turns in all pay documents in a timely manner, Ensures that staffing levels are adequate to complete all daily critical tasks, Ensures all profit shares are reported correctly.
Liaison Between Warehouse Staff and Supervisor: Acknowledges receiving and understanding of memos from the General Manager/Owner, Communicates policy/procedural changes through department meetings and updates to SOP documents, Keeps General Manager informed of all personnel issues/concerns.
Staff Enhancement, Coaching and Development: Closely monitors performance of every team members execution of their major responsibilities, Has private meetings with each team member to review and coach as needed, Coaches team members on the warehouse floor routinely, Keeps accurate and objective coaching records, Follows progressive discipline/corrective action steps when necessary, Uses positive reinforcement to encourage continued improvement, Sets targets for team members when necessary and follows up on progress, Conducts meetings on a regular basis to ensure team leaders are well informed and working together to achieve our common goals, Maintains the warehouse department Scorecard and updates required goals on the leadership team scorecard, Runs the department utilizing all EOS tools and processes, Ensures that policy and procedure violations are not chronic, Provides recommendations for promotions when senior positions are vacant.
Corrective Action and Termination: Complies with government regulations regarding discrimination, Understands the company’s termination policy, Documents corrective action on appropriate forms and obtains appropriate signatures, Executes disciplinary procedures fairly and correctly.
Temporary worker management: Ensures that all temporary workers are adhering to policies, Communicates with management at the temp agency to address any issues, Monitors temp workers timesheets, Provides training to temp workers, Coordinates temp worker assignments in the warehouse, Provides recommendations to end assignments for temp workers that are not up to our standards, Provides recommendations to hire temp workers that are achieving standards.
Relationships with co manager, supervisors, staff: Develops a positive working relationship with the co manager, all warehouse supervisors, and all staff members.
Inventory Control: Learns the companies inventory management software, Manages inventory transfers between locations accurately, Learns the warehouse bin layout and delegates inventory organization to the appropriate parties, Ensures cycle counts occur according to the schedule, Ensures periodic full inventory counts occur, Ensures urgent count requests are processed in a timely manner, Ensures inventory adjustments are accurate.
Forklift: Receives certification to operate a sit down forklift, Safely operates a sit down forklift to transfer pallets to and from offsite storage.
Stacker: Safely operates an electric pallet stacker to load and unload pallets from pallet racking.
Receiving: Coordinates with Receiving team to ensure inbound freight is accurately counted, matched to invoices, checked in to inventory system, and stowed in proper locations.
Daily order printing: Learns the companies shipping software, Learns and understands the daily order printing process, Prints shipping labels following daily printing SOP, Ensures orders are sorted to the appropriate team, Ensures orders have packing slips when required, Ensures orders ship with correct carrier and are billed for the correct size and weight, Ensures orders are sorted by SKU or Bin location for appropriate tables, Ensures all order tracking has properly uploaded to each sales channel, Ensures that all orders requiring shipment by each business day are shipped on time.
Production Planning: Collaborates with office leadership to achieve pre season production goals and weekly FBA shipment goals, Ensures that stock levels will meet demand for merchant fulfilled orders and future FBA shipments to prevent backorders and FBA shipping delays, Ensures that the warehouse team has a consistent flow of FBA shipment work orders to achieve their production goals and satisfy customer demand, Increases efficiency of warehouse team by optimizing the FBA shipping workflow.
Daily Order Fulfillment: Learns the process for daily order fulfillment at each table to be able to cover leader absences as needed and direct improvement.
Product Ordering: Uses reports from our inventory software and the office team to ensure critical products are consistently ordered to: Ensure adequate stock levels to prevent out of stock/backorders/production delays, Ensure products are not ordered in quantities that would cause overstock or aged inventory.
Warehouse Inventory Location Management: Collaborates with office leadership to ensure proper record keeping of bin location transfers, Collaborates with the receiving manager to ensure one copy of every new part is provided to the sales team for photographing, Collaborates with the receiving manager to ensure proper record keeping of new part number bin locations, Ensures that all new bin locations and bin transfers are properly entered into inventory management software.