Warehouse Manager

Heritage Home Service • Worcester, MA

18d • $65,000 - $75,000 • Onsite

About The Position

Join the Heritage Home Services team as a Warehouse Manager at its Worcester, Massachusetts location. Heritage provides plumbing, heating, cooling, electrical, and indoor air quality services throughout Worcester and surrounding Central Massachusetts communities. The Warehouse Manager oversees warehouse operations and supports field technicians and operational teams across plumbing, HVAC, and electrical trades. The role manages and develops one direct-report warehouse employee and helps ensure materials and equipment are available to support residential services.

Requirements

• At least 2 years of experience in warehouse management; experience in the home services industry is preferred.
• Strong experience using Microsoft Excel for data analysis, reporting, and inventory management.
• Knowledge of inventory management and control procedures.
• Knowledge of warehouse safety protocols and regulations.
• Ability to operate forklifts and other warehouse equipment.
• Strong leadership skills and the ability to motivate and develop staff.
• Excellent organizational and time management skills, with attention to detail.
• Strong verbal and written communication skills.
• Ability to identify and resolve issues efficiently and effectively.

Nice To Haves

• Proficiency in ServiceTitan’s replenishment features is preferred.
• Experience in warehouse management in the home services industry is preferred.

Responsibilities

• Oversee day-to-day warehouse operations, including receiving, storing, and distributing materials and equipment.
• Manage and develop one direct-report warehouse employee while supporting field technicians and operational teams across plumbing, HVAC, and electrical trades.
• Use ServiceTitan replenishment features to maintain optimal stock levels, replenish inventory on time, and support material availability across operations.
• Manage on-site Vendor Managed Inventory (VMI) programs, ensuring accurate inventory levels, product availability, and vendor accountability.
• Build and maintain working relationships with key vendors and suppliers to support operational efficiency, inventory accuracy, and service needs.
• Monitor supplier-managed inventory levels, identify replenishment needs, and coordinate timely ordering of materials.
• Partner with vendors and the parts runner to coordinate inventory pickups, deliveries, and jobsite replenishment.
• Proactively manage vendor inventory programs, resolve supply chain issues, and maintain material availability for active jobs.
• Collaborate with operations, purchasing, and field teams to forecast inventory needs and ensure materials are available to meet business demands.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with generous company match.
• Company-paid long-term disability and life insurance policies.
• Short-term disability and voluntary life insurance options.
• Paid vacations, holidays, and sick days.
• Ongoing training and professional development opportunities.
• Potential for a bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed