Warehouse Manager

Millstone Medical•Olive Branch, MS

10d•Onsite

About The Position

Millstone Medical Outsourcing is seeking an experienced, results-driven Warehouse Manager to oversee warehouse operations at its Olive Branch facility. The role manages daily activities to meet customer requirements while maintaining productivity, quality, accuracy, safety, inventory control, and customer satisfaction. The manager leads and develops supervisors, team leads, and associates, and ensures operations are performed efficiently and consistently in accordance with company procedures, applicable regulatory requirements, and customer-specific work instructions. This is a hands-on leadership role in a fast-paced, high-volume medical warehouse environment. The Warehouse Manager resolves operational challenges, optimizes labor and resources, and drives continuous improvement. The position works closely with Quality, Inventory, Customer Service, and other departments to support customer commitments and facility operational and financial objectives. Millstone describes itself as a fast-growing medical service provider to orthopedic companies. Its services include sterile and non-sterile packaging of medical devices, as well as mechanical inspection and assembly. The company is FDA and ISO registered and uses an internal quality system to support ISO compliance.

Requirements

Minimum of 5 years of warehouse, distribution, logistics, or operations experience.
Experience overseeing multiple warehouse functions in a high-volume, customer-focused environment.
Working knowledge of warehouse processes, inventory control, order fulfillment, shipping documentation, and product traceability.
Experience using warehouse management systems (WMS), enterprise resource planning (ERP) systems, Oracle, and Microsoft Office applications.
Demonstrated ability to monitor operational KPIs, manage labor costs, and implement process improvements.
Strong leadership, organizational, analytical, communication, and problem-solving skills.

Nice To Haves

Experience in medical device distribution, medical warehousing, healthcare logistics, or another regulated environment is strongly preferred.
Familiarity with applicable FDA quality requirements, ISO 13485, and documented quality management systems is preferred.

Responsibilities

Oversee daily warehouse operations, including receiving, put-away, inventory handling, order fulfillment, picking, packing, shipping, and other assigned activities.
Develop and maintain daily and weekly operational plans based on customer requirements, order volume, staffing, and business priorities.
Ensure employees follow customer-specific requirements and established procedures for product handling, processing, documentation, labeling, and shipment preparation.
Monitor workflow, production schedules, backlogs, and turnaround times to ensure customer commitments are met.
Identify and resolve operational bottlenecks, staffing challenges, processing delays, and other performance issues.
Coordinate with other departments to maintain effective workflows and resolve customer or operational concerns.
Establish expectations for productivity, accuracy, quality, and departmental performance.
Ensure warehouse activities comply with applicable FDA requirements, company quality procedures, and customer-specific requirements.
Maintain accurate operational records, inventory transactions, and required documentation to support product traceability and audit readiness.
Ensure proper handling, identification, storage, and protection of medical devices, surgical instruments, and other customer-owned products.
Partner with the Quality Department to investigate discrepancies, errors, nonconformances, and customer complaints.
Participate in root-cause analysis and corrective and preventive action activities as needed.
Ensure employees receive appropriate training on procedures, customer requirements, and quality expectations before independently performing assigned duties.
Promote a quality-first culture that prioritizes accuracy, product integrity, and compliance over production speed.
Ensure employees follow safety procedures and properly use material-handling equipment.
Maintain organized, clean, and efficient warehouse work areas in accordance with company standards and applicable requirements.
Support Lean, 5S, standard work, and other continuous improvement initiatives.
Identify process weaknesses and implement sustainable solutions to prevent recurring errors, delays, and unnecessary costs.
Ensure equipment, supplies, workstations, and systems are available and maintained to support daily operations.
Promote a culture of safety, quality, accountability, and continuous improvement.