Warehouse Management System Specialist

Ashley Furniture Industries•Brandon, FL

3h•Onsite

About The Position

Ashley Furniture is seeking a detail-oriented Warehouse Management System (WMS) Specialist to optimize our warehouse operations through technology solutions. The ideal candidate will configure, maintain, and support our WMS platform to ensure efficient inventory management, order fulfillment, and seamless warehouse workflows. This role bridges the gap between technology and operations, driving continuous improvement through system optimization and user enablement.

Requirements

Bachelor's degree in Supply Chain Management, Information Systems, Business Administration, or related field, or equivalent work experience
3+ years of experience working with Warehouse Management Systems in an operational or technical support role
Strong understanding of warehouse operations including receiving, put-away, picking, packing, and shipping processes
Proficiency in WMS configuration, troubleshooting, and user administration
Experience with data analysis and reporting tools (Excel, SQL, Power BI, or similar)
Excellent problem-solving skills with ability to diagnose and resolve technical issues
Strong communication skills with ability to translate technical concepts for non-technical users
Detail-oriented with strong organizational and documentation skills
Ability to work independently and manage multiple priorities in a fast-paced environment

Nice To Haves

Experience with specific WMS platforms (Manhattan, Blue Yonder, SAP EWM, Oracle WMS, HighJump, etc.)
Knowledge of RF/barcode scanning technology and mobile warehouse devices
Familiarity with ERP systems and system integration concepts
Understanding of EDI transactions and automated data exchanges
Experience in retail, e-commerce, or furniture/large item fulfillment operations
SQL query writing and database management skills
Lean Six Sigma or process improvement certification
Project management experience or PMP certification
Experience with automation technologies (AS/RS, robotics, conveyor systems)

Responsibilities

Configure and maintain WMS platform settings, workflows, and business rules to support operational requirements
Manage system updates, patches, and upgrades in coordination with IT and vendor support teams
Monitor system performance and proactively identify opportunities for optimization
Ensure data integrity across inventory management, receiving, picking, packing, and shipping processes
Maintain system documentation including configuration guides, process flows, and standard operating procedures
Develop and maintain user roles, permissions, and security settings within the WMS
Serve as primary point of contact for WMS-related issues and user support requests
Troubleshoot and resolve system errors, data discrepancies, and workflow interruptions
Conduct root cause analysis for recurring issues and implement preventive solutions
Coordinate with WMS vendor for escalated technical support and issue resolution
Provide timely communication to stakeholders regarding system issues and resolution timelines
Monitor system alerts and logs to identify and address potential problems before they impact operations
Analyze warehouse workflows and identify opportunities to leverage WMS capabilities for increased efficiency
Partner with warehouse leadership to design and implement process improvements
Optimize picking strategies, slotting configurations, and inventory allocation rules
Develop and test new WMS features and functionality before deployment
Create and maintain performance dashboards and reporting tools
Benchmark system performance against industry best practices and recommend enhancements
Develop and deliver WMS training programs for new hires and existing warehouse staff
Create training materials including user guides, quick reference sheets, and video tutorials
Conduct hands-on training sessions for new WMS features and process changes
Provide ongoing coaching and support to ensure proper system utilization
Maintain a knowledge base of common issues, solutions, and best practices
Serve as WMS subject matter expert for cross-functional teams
Support integration between WMS and other systems (ERP, TMS, order management, e-commerce platforms)
Monitor data flows and interface functionality to ensure seamless system communication
Validate data accuracy during system updates or migrations
Generate and analyze reports on inventory accuracy, order fulfillment metrics, and operational KPIs
Support EDI transactions and automated data exchanges with vendors and carriers
Collaborate with IT and business intelligence teams on data requirements and reporting needs
Lead or support WMS-related projects including new feature rollouts and process changes
Coordinate user acceptance testing (UAT) for system enhancements
Manage project timelines, deliverables, and stakeholder communication
Document requirements and work with vendors or IT to develop custom solutions
Support new warehouse site implementations and system expansions
Participate in continuous improvement initiatives and Lean/Six Sigma projects