Warehouse Management Analyst (WMS)

Penske•San Antonio, TX

89d•Onsite

About The Position

The Warehouse Management Systems (WMS) Analyst I is an on-site liaison between operations management and Information Technology. The role delivers solutions for multiple complex projects and initiatives, leads on-site configuration of the Warehouse Management System, and provides first-tier support to the Distribution Center management team. The analyst also serves as the primary support point for end-user issues and questions, monitors operations, and helps ensure effective adoption and use of technology solutions.

Requirements

Bachelor’s degree or equivalent work experience.
At least one year of experience with a Warehouse Management System.
Knowledge of supply chain, plant, and/or warehouse operations.
Ability to work in a fast-paced distribution environment.
Ability to manage and execute day-to-day responsibilities while addressing user questions and issues as they arise.
Ability to lead troubleshooting support issues.
Ability to serve as a liaison between operations and technical team members.
Detail-oriented with excellent analytical skills.
Good verbal and written communication skills for communicating with associates and all levels of management.
Strong interpersonal skills.
Demonstrated ability to work independently and as part of a team.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary, work the required schedule, and work at the specified location.
Must complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.

Responsibilities

Analyze and extract data.
Provide technical leadership to support the team’s support and capital project work.
Work with management and supervisors to ensure proper adoption and utilization of technology solutions.
Mentor and educate staff members to develop their skill sets.
Build working relationships with external vendors, operations staff, and IT team members.
Document and communicate problem resolutions.
Stay up to date on current issues across the JDA WMS environment.
Develop proactive efforts to improve environmental stability and ease of support.
Work with cross-functional support groups to resolve JDA WMS issues and specify enhancements.
Perform office and administrative duties, including data tracking, cycle counts, audit counts, and report generation.
Audit counts conducted by others.
Serve as the primary support point for end-user issues and questions.
Monitor operations and read traces or data snapshots.
Respond to service tickets, including user access requests and system issues.
Educate end users about the functionality of on-site technology.
Provide excellent customer service to internal and external customers.
Complete other projects as assigned by the manager.