Warehouse Lead

Capstone Logistics•Mira Loma, CA

3d•Onsite

About The Position

The Warehouse Lead supervises the day-to-day operation of assigned work groups, ensuring partner and Capstone Logistics requirements are met. The role interacts with client partners and common carrier representatives to provide high levels of customer service, maintains a safe work environment through the management of others, and assigns tasks fairly and equitably. The Warehouse Lead also handles freight as required while meeting company standards and timelines. The role supports partner needs, associate supervision, safety, scheduling, training, customer service issue resolution, dock-level rate negotiations, data entry, administrative reporting, and daily closeout activities. Work takes place in a warehouse environment with concrete flooring and changing temperatures, including exposure to hot and cold conditions.

Requirements

1–2 years of supervisory or leadership experience in an industrial setting.
Proven experience providing high levels of customer service to internal and external partners.
Ability to train, coach, and mentor warehouse associates.
Excellent written and verbal interpersonal and communication skills.
Strong organization and prioritizing skills.
Ability to perform multiple tasks simultaneously.
Ability to solve problems and make effective decisions in a fast-paced environment.
Intermediate PC skills, including knowledge of Excel, Word, Outlook, and PowerPoint.
Associate degree or equivalent from a two-year college or technical school, or two or more years of related experience and/or training, or an equivalent combination of education and experience.
Ability to stand and/or walk for extended periods in a warehouse environment with concrete flooring and changing temperatures.
Ability to lift 50 lbs.
Ability to perform computer data entry.
Ability to function in cold and hot weather environments.
Ability to be certified to operate manual or powered material handling equipment safely and productively.

Nice To Haves

College degree preferred.

Responsibilities

Ensure partner needs are met daily.
Document and resolve customer service or associate issues daily, and report them to the Regional Director or Director as requested or needed.
Ensure associates follow Capstone Logistics policies, work rules, and safety work rules.
Hold weekly safety meetings and ensure associate participation.
Schedule associate shifts based on partner requirements.
Assist with interviewing, orientation, and training of new associates.
Negotiate rates with common carrier representatives at the dock level.
Supervise timely and accurate data entry for all services performed.
Comply with administrative reporting and financial policies and procedures.
Complete daily closeout, including cash balancing, data upload, and payroll record administration, according to company policies and procedures.
Supervise assigned work groups and ensure partner and company requirements are implemented effectively.
Assign tasks to associates in a fair and equitable manner.
Handle freight as required while meeting company standards and timelines and maintaining a safe work environment.
Maintain a safe work environment through management of others.
Interact with client partners and common carrier representatives to provide superior customer service.