Warehouse Lead - Goods-to-Person Decant, Portland - Full Time

Macy's•Portland, TN

21d•$19 - $30•Onsite

About The Position

The Warehouse Lead is responsible for achieving daily department goals established by the Operations Manager. The role monitors hourly performance, balances freight flow, validates time spent in functions, adjusts staffing as needed, and gives colleagues feedback on operational processes. The Warehouse Lead provides hands-on direction for fulfillment center operations, supports training and onboarding, and helps ensure operational standards, safety, and continuous improvement goals are met. Other duties may be assigned.

Requirements

Strong verbal and written communication skills.
Ability to conduct operational training, cross-train colleagues, and support team development.
Organization and time-management skills to coordinate operations, maintain cleanliness and organization, and prioritize work.
Ability to identify issues, analyze situations, and implement solutions to improve operational efficiency.
Proficiency using computers and handheld technology to access instructional documents, track productivity, and communicate with team members.
Ability to operate forklifts, pallet jacks, and other equipment as needed.
Ability to collaborate with team members and communicate effectively with customers, coworkers, and People Leaders.
Ability to read and understand employment policies and safety rules and procedures in English.
Resourcefulness, self-motivation, and ability to work independently and take initiative.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Regular and dependable attendance and punctuality.

Nice To Haves

Candidates with a high school diploma or equivalent are encouraged to apply.

Responsibilities

Conduct daily meetings to discuss business priorities and transitions to and from the next shift.
Encourage colleagues to suggest process and culture improvements and champion their ideas.
Ensure colleagues are trained, cross-trained, or certified in operational areas; identify training deficiencies and work with the Core Trainer and Operations Manager on retraining and corrective action.
Ensure KPIs for merchandise movement, service levels, accuracy, and productivity are achieved, and support continuous improvement goals.
Participate with the Core Trainer in new-hire onboarding, including facility tours and orientation.
Maintain a clean, organized workplace and help ensure colleagues’ personal safety.
Communicate openly and continuously, keeping others informed and presenting ideas and feedback clearly in writing and verbally.
Guide daily operations to promote coordination and cooperation between areas.
Provide hands-on direction to colleagues operating in the fulfillment center.
Recognize and celebrate individual and team performance with positive reinforcement.
Maintain the hourly process board, monitor performance within the process path, and adjust staffing to address performance gaps.
Have influential conversations with colleagues who are not following the defined quick reference guide methodology to support skill development, and communicate those conversations to the Operations Manager.
Achieve daily department plans established by the Operations Manager by balancing freight flow, validating time spent in functions, monitoring hourly performance, and adjusting staffing.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Maintain regular and dependable attendance and punctuality.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice