Warehouse Lead

Expeditors•Milpitas, CA

About The Position

The Warehouse Lead coordinates daily warehouse operations, including receiving, put-away, picking, staging, outbound priorities, workload assignments, shift start-up meetings, and resource balancing. The role helps ensure work is completed on time and meets customer requirements. It reinforces inventory-control processes, supports cycle counts and audits, escalates discrepancies, and coordinates with Inventory Control on reconciliation and corrective actions. The Warehouse Lead provides hands-on training, reinforces SOPs and standard work, maintains cross-training, coaches employees, and supports their development. The role performs process checks, reinforces customer-specific handling requirements and safety practices, maintains housekeeping and 5S standards, and helps investigate root causes and corrective actions. It serves as the first operational escalation point on the warehouse floor and coordinates priorities and updates across Customer Service, Receiving, Inventory Control, and warehouse operations. The posting also includes technical qualifications relating to software development, automation platforms, Microsoft Copilot and M365, data structures, APIs, integrations, system architecture, AI, machine learning, LLMs, and prompt engineering. These qualifications appear alongside warehouse responsibilities in the supplied description.

Requirements

High school degree preferred.
Two years of related experience and/or training, or an equivalent combination of education and experience.
Previous experience in inventory control and/or distribution operations.
Effective interpersonal skills, including listening, comprehension, and clear, concise communication.
Proactive approach and strong organizational skills.
Good Microsoft Office skills.
Fluent operational English, both oral and written.
Strong understanding of software development principles.
Experience with automation platforms such as Power Automate.
Experience with Microsoft Copilot and M365 technologies.
Familiarity with data structures, APIs, integrations, and system architecture.
Basic understanding of AI, machine learning, LLMs, and prompt engineering.
Ability to troubleshoot technical issues independently.
Strong analytical and problem-solving abilities and ability to understand complex operational processes.
Experience translating business requirements into technical solutions.
Excellent communication and stakeholder-management skills.

Nice To Haves

Experience developing automations, applications, or digital solutions.
Experience leading cross-functional projects.
Experience in operations, logistics, finance, or enterprise shared services environments.
Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Responsibilities

Coordinate daily receiving, put-away, picking, staging, and outbound priorities.
Assign workload based on customer requirements and daily volume.
Conduct shift start-up meetings and communicate priorities.
Monitor work and rebalance resources as needed throughout the day.
Verify work is completed within established cutoff times and customer requirements.
Reinforce location and inventory-control processes; support cycle counts and inventory audits.
Escalate inventory discrepancies and coordinate reconciliation and corrective actions with Inventory Control.
Ensure material movements and system transactions are completed accurately.
Provide hands-on training for new warehouse employees; reinforce SOPs and standard work.
Maintain cross-training, identify training gaps, coach employees, and support employee development.
Perform daily process checks and reinforce customer-specific handling requirements.
Maintain housekeeping and 5S standards and reinforce warehouse safety requirements.
Identify process deviations and support root-cause investigations and corrective actions.
Serve as the first operational escalation point on the warehouse floor.
Communicate operational risks and coordinate priorities across Customer Service, Receiving, Inventory Control, and warehouse operations.
Provide timely updates about delays, shortages, discrepancies, and other operational exceptions.
Meet company standards of 52 hours of training per year and adhere to the company's 10 cultural attributes.

Benefits

Paid vacation (first year prorated based on month of hire; then eligible for 15 days).
10 holidays.
Two flexible days.
Paid sick time accrued at one hour per 30 hours paid.
401(k) Retirement Savings Plan with employer match.
Employee Stock Purchase Plan (ESPP).
Medical, prescription drug, dental, and vision coverage.
Health Savings Account (HSA).
Life and disability insurance.
Paid parental leave, subject to additional eligibility criteria.
Dependent Care Flexible Spending Account (DC FSA).
Commuter benefit.
Employee Assistance Program (EAP).
Learning and Development Program.
Educational assistance and reimbursement.
May be eligible for a bonus following the first year of continuous employment in the position.