Warehouse Lead - Goods-to-Person Decant, Portland - Full Time

Macy's•Portland, TN

20d•Onsite

About The Position

The Warehouse Lead is responsible for achieving daily department goals set by the Operations Manager. The role monitors hourly performance, adjusts staffing as needed, and provides colleagues with feedback on operational processes. The Warehouse Lead provides hands-on direction for fulfillment center operations, coordinates daily activities across areas, and supports training, performance, safety, and continuous improvement. Other duties may be assigned.

Requirements

High school diploma or equivalent; candidates with this qualification are encouraged to apply.
Strong verbal and written communication skills.
Ability to conduct operational training, cross-train colleagues, and support team development.
Organization and time-management skills to coordinate operations, maintain cleanliness, and prioritize tasks.
Problem-solving ability to identify issues and implement solutions that improve operational efficiency.
Proficiency using computers and handheld technology to access instructional documents, track productivity, and communicate with team members.
Ability to operate forklifts, pallet jacks, and other equipment as needed.
Ability to collaborate with team members and maintain a positive work environment.
Ability to understand and communicate effectively with customers, coworkers, and People Leaders or supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Resourceful self-starter able to work independently and take initiative.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform heavy lifting and constant moving, standing, and reaching with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; and stoop, kneel, crouch, and climb ladders.
May need to reach above eye level; requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Conduct daily meetings to discuss business priorities and shift transitions.
Encourage colleagues to suggest process and culture improvements and champion their ideas.
Ensure colleagues are trained, cross-trained, or certified in operational areas; identify training deficiencies and work with the Core Trainer and Operations Manager on retraining.
Ensure KPIs for merchandise movement, service levels, accuracy, and productivity are achieved.
Support continuous improvement goals and objectives.
Participate in new-hire onboarding, including facility tours and orientation, in partnership with the Core Trainer.
Maintain a clean, organized workplace and promote colleague safety.
Communicate openly and keep others informed, presenting ideas and feedback clearly in writing and verbally.
Coordinate daily operations to promote cooperation between different areas.
Provide hands-on direction to colleagues operating in the fulfillment center.
Recognize and celebrate individual and team performance with positive reinforcement.
Maintain the hourly process board to drive performance within the process path.
Adjust staffing to address performance gaps identified through process board updates.
Have influential conversations with colleagues who are not following the defined quick reference guide methodology, and communicate those conversations to the Operations Manager.
Achieve daily department plans established by the Operations Manager.
Balance freight flow, validate colleagues’ time spent in functions, monitor hourly performance, and adjust staffing.
Foster an accepting and respectful environment that strengthens relationships and authentic connections with colleagues, customers, and communities.
Maintain regular and dependable attendance and punctuality.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice