Seasonal Manager, Bailey Road - Full Time

Macy's • Jackson Township, OH

12h • $19 - $32

About The Position

The Warehouse Lead is responsible for achieving daily department goals set by the Operations Manager. The role monitors hourly performance, adjusts staffing as needed, and provides colleagues with feedback on operational processes. The Warehouse Lead also performs other duties as assigned.

This position supports daily fulfillment center operations by coordinating work across areas, directing colleagues, maintaining performance standards, and helping ensure a safe, clean, and organized workplace. The role includes training and onboarding support, monitoring key performance indicators, communicating performance and development feedback to the Operations Manager, and fostering an inclusive, respectful environment.

Requirements

• Strong verbal and written communication skills.
• Ability to conduct operational training, cross-train colleagues, and support team development.
• Organization and time-management skills to coordinate daily operations, maintain cleanliness and organization, and prioritize tasks.
• Problem-solving ability to identify issues, analyze situations, and implement solutions that improve operational efficiency.
• Proficiency with computers and handheld technology to access instructional documents, track productivity, and communicate with team members.
• Ability to operate forklifts, pallet jacks, and other equipment as needed.
• Ability to collaborate with team members and communicate effectively with customers, coworkers, and People Leaders.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Resourcefulness, self-motivation, and ability to work independently and take initiative.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Ability to perform heavy lifting and constant moving, standing, and reaching with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders; and potentially reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

• High school diploma or equivalent; candidates with this qualification are encouraged to apply.

Responsibilities

• Conduct daily meetings to discuss business priorities and transition to or from the next shift.
• Solicit colleagues’ suggestions for process and culture improvements and advocate for them.
• Ensure colleagues are trained, cross-trained, or certified in operational areas; identify training deficiencies and work with the Core Trainer and Operations Manager to address them.
• Ensure KPIs for merchandise movement, service levels, accuracy, and productivity are achieved, and support continuous improvement goals.
• Partner with the Core Trainer in new-hire onboarding, including facility tours and orientation.
• Maintain a clean and organized workplace and help ensure colleagues’ personal safety.
• Communicate openly and continuously, keeping others informed and presenting ideas and feedback clearly in writing and verbally.
• Guide daily operations to promote coordination and cooperation across areas.
• Provide hands-on direction to colleagues operating the fulfillment center.
• Recognize and celebrate individual and team performance through positive reinforcement.
• Maintain the hourly process board and adjust staffing to address performance gaps identified through updates.
• Have influential conversations with colleagues whose work is below the standards in the quick reference guide methodology, supporting their skill development.
• Communicate performance conversations with the Operations Manager.
• Achieve daily department plans set by the Operations Manager by balancing freight flow, validating time spent in functions, monitoring hourly performance, and adjusting staffing.
• Foster acceptance and respect and build authentic relationships with colleagues, customers, and communities.
• Maintain regular and dependable attendance and punctuality.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED