Warehouse Lead (Operations Specialist)

Staples Inc. • Brighton, CO

4d

About The Position

The Warehouse Lead (Operations Specialist) supports warehouse operations by running system and labor reports, assisting the department leader with workflow, and providing supervisors and managers with information needed to meet reporting and metric requirements. The role analyzes data and recommends actions or process improvements, maintains systems through upgrades or business changes, and helps ensure compliance with systems and standard operating procedures. It also coordinates communication about system changes and enhancements and works with clerical support, warehouse leaders, and central administration or services.

The position supports customer service by expediting high-touch customer requests, researching complaints, and resolving issues. It also provides backup for operations specialists in other departments and for various warehouse functions, and directs associate concerns to the department leader. Shifts listed are Monday–Friday: 9:00 a.m.–5:30 p.m., 1:00 p.m.–9:30 p.m., or 3:00 p.m.–11:30 p.m.

Requirements

• Significant above-average math skills.
• Strong verbal, written, and communication skills, with attention to detail.
• Ability to build metrics and knowledge of Staples product flow and interdependencies between departments.
• Ability to help supervisors lead and coordinate effective work operations using data and information to improve processes.
• Ability to work cooperatively and communicate effectively with fellow associates as a team member.
• At least 1 year of basic Microsoft Excel computer skills.
• At least 1 year of basic knowledge, depending on location, of EXE/PKMS/WMS, Galaxy AS/400, Sunbeam, BRIO, Cubiscan dimension calculation equipment, or AMS software for Cubiscan.
• Certification in material handling equipment or willingness to learn.

Nice To Haves

• Microsoft Access experience.
• Knowledge of the Microsoft Teams environment, including Power BI.

Responsibilities

• Run reports in WMS, Sunbeam, or other warehouse management or labor reporting systems.
• Assist the department leader with managing workflow as needed.
• Provide supervisors and managers with information needed to meet reporting and metric requirements.
• Assist with communicating information to departmental teams.
• Analyze data and develop recommendations for action or improvement.
• Maintain systems as required due to upgrades or business changes.
• Ensure compliance with systems and standard operating procedures and audit activity for compliance.
• Coordinate and communicate major system changes or enhancements.
• Work with clerical support, supervisors, and managers at the location and with central administration or service teams.
• Work with customer service to expedite high-touch customer requests, research complaints, and resolve issues.
• Provide support and backup for operations specialist roles in other departments as needed.
• Provide support and backup in various warehouse functional areas as needed.
• Direct associate concerns to the department leader.

Benefits

• $2,000 introductory award, with $1,000 paid at 90 days and $1,000 paid at 180 days.
• Competitive pay.
• Associate-led Business Resource Groups.
• Full-time benefits include 112 hours of PTO and a holiday schedule with 7 observed paid holidays and 1 floating holiday.
• Online and retail discounts.
• Company-match 401(k).
• Physical and mental health wellness programs and other perks and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed