Warehouse Lead Associate

Capstone Logistics, LLC•Rock Hill, SC

86d•$900 - $1,100•Onsite

About The Position

Capstone is seeking a high-performing Warehouse Lead Associate for their Rock Hill, SC location. This role involves ensuring superior customer service by interacting with partners and common carriers, maintaining a safe work environment, and supervising the day-to-day operations of assigned work groups. The Lead Associate will assign tasks, handle freight according to company standards, and meet all partner and Capstone Logistics requirements. The position offers a Monday-Friday schedule with a 3:00 am start, typically 8-10 hour days, with a weekly pay range of $900-$1,100.

Requirements

1-2 years of supervisory / leadership experience in an industrial setting.
Proven experience in providing high levels of customer service to internal and external partners.
Ability to train, coach, and mentor warehouse associates.
Excellent interpersonal and communication skills (written and verbal).
Strong organization and prioritizing skills.
Ability to simultaneously perform multiple tasks.
Ability to solve problems and make effective decisions in a fast-paced environment.
Intermediate PC skills with knowledge of Excel, Word, Outlook and PowerPoint.
Ability to be certified to operate manual or powered material handling equipment in a safe and productive manner.

Nice To Haves

College degree is preferred.

Responsibilities

Interacts with partners (client partner and common carrier representatives) to ensure superior levels of customer service.
Maintains a safe work environment at all times through management of others.
Supervises the day-to-day operation of assigned work groups to ensure that all partner and Capstone Logistics' requirements are met and implemented effectively.
Assigns tasks to associates in a fair and equitable manner.
Handling of freight as required, meeting company standards and timelines while maintaining a safe work environment.
Ensure partner needs are met on a daily basis.
Document and resolve any customer service or associate issues daily and report them to the Regional Director or Director as requested/needed.
Ensure all associates follow Capstone Logistics policies and work rules including Capstone safety work rules.
Hold weekly safety meetings and ensure associate participation.
Scheduling associate shifts based on partner requirements.
Assist with the interviewing, orientation and training of new associates.
Dock level negotiation of rates with common carrier representatives.
Supervise timely and accurate data entry for all services performed.
Comply with all administrative reporting and financial policies and procedures.
Ability to complete daily closeout, including cash balancing, data upload, and payroll record administration according to Capstone Logistics policies and standard operating procedures.