Warehouse Group Logistics Manager

Ryder Supply Chain Solutions • Chambersburg, PA

3d • $105,000 - $120,000 • Onsite

About The Position

Ryder is hiring a Warehouse Group Logistics Manager to lead a large distribution center operation in Chambersburg, Pennsylvania, within its Supply Chain Solutions division. The role manages the financial, operational, and employee aspects of multiple accounts and is accountable for profitable business retention and growth while meeting financial, employee, safety, and customer satisfaction goals.

The manager leads and develops direct and indirect reports, oversees staffing and employee performance, establishes and improves location processes, monitors customer satisfaction and key performance indicators, and supports safety, retention, and cost-control goals. The role also includes account-related financial reporting and customer invoicing. The stated schedule is Monday through Friday, 4:00 p.m. to 1:30 a.m.

Requirements

• Bachelor's degree in business, logistics, supply chain, or an additional two years of relevant work experience.
• At least five years of relevant experience in supply chain, logistics, warehousing, or a related industry.
• At least five years managing large, multi-level teams.
• At least three years of demonstrated experience developing and implementing complete logistics solutions and project management skills.
• At least one year of customer interaction experience.
• At least one year of experience managing customer KPIs.
• Advanced knowledge of the RD/logistics/transportation industry.
• Advanced knowledge of Ryder Safety Programs.
• Intermediate knowledge of Ryder financial reporting and accounting procedures (Walker).
• Intermediate basic PC skills, including Microsoft Office.
• Advanced knowledge of the RD2000 computer system.
• Advanced knowledge of Ryder products and services.
• Advanced knowledge of the Ryder sales process.
• Advanced knowledge of Ryder pricing models.
• Demonstrated project management and facilitation skills.
• Strong oral and written communication skills.
• Ability to build and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as part of a team.
• Flexibility, self-direction, and ability to excel in a fast-paced environment.
• Ability to multitask; strong organization and time-management skills.
• Attention to detail and excellent follow-up practices.

Nice To Haves

• Master's degree in a related field.
• At least five years managing, leading, and developing direct reports.
• At least three years leading teams in a LEAN work environment.
• At least three years with Profit & Loss responsibility.
• Some sales experience.
• Some multi-client experience.
• Advanced knowledge of truck brokerage.
• Experience leading, coaching, mentoring, and developing leaders in a large distribution center operation.
• A track record of fostering a disciplined, performance-driven culture where expectations are measured and reinforced.
• Experience managing salaried employees and a large hourly workforce.

Responsibilities

• Manage the financial, operational, and employee aspects of multiple accounts, supporting profitable business retention and growth while meeting financial, employee, safety, and customer satisfaction goals.
• Set goals, assess skills, create individual development plans, support career development, evaluate performance, provide ongoing feedback, and take disciplinary action when appropriate.
• Document performance and disciplinary reviews, prepare performance improvement plans for CLS, and identify situations that should be escalated to the director.
• Develop direct and indirect reports, provide relevant HR skills training information, and conduct effective selection of qualified personnel.
• Maintain appropriate staffing levels and avoid unnecessary use of outside labor.
• Create and maintain location processes and SCLM, and cross-train CLS and CLC.
• Resolve customer satisfaction issues and review KPI tracking and improvement.
• Ensure staff are trained in Transportation/Distribution Management.
• Improve employee retention, reduce accidents compared with the previous year, and review and reduce unnecessary overtime.
• Follow up on collision and team safety reporting with LM, and on supervisor first reports of injury with LM.
• Recommend new or improved location processes, assign responsibility to CLC/CLS, and conduct ongoing self-audits of location processes and individual accountabilities.
• Complete SOX invoice reconciliation and revenue recognition preparation for the FFM designee when the role is the highest level at the account, and invoice customers.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits start at 30 days.
• 401(k) savings plan with company match.
• Discounted employee stock purchase options.
• Employee discounts on tools, cars, appliances, travel, and more.
• Major holidays paid.
• Paid time off within the first year.
• Up to 12 weeks of paid maternity leave.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family leave, and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager