Warehouse Group Lead

Urban Outfitters•Gap, PA

2d•Onsite

About The Position

The Warehouse Group Lead provides leadership and operational support for associates in a designated warehouse area. This role maintains service-level agreements (SLAs), serves as a subject matter expert, supports employee development, and promotes efficient workflows. The Group Lead ensures the area has adequate supplies, oversees production quality, audits processes for adherence to standard operating procedures, and works with management and cross-functional employees to resolve operational issues. A successful candidate is organized, detail-oriented, positive, flexible, and able to work in a goal-oriented, multitasking environment.

Requirements

Must be 18 years or older.
High school degree or GED required.
1 to 2 years of equivalent job experience, with team-building and leadership skills.
Works well under pressure and time constraints; dependable and has a sense of urgency.
Excellent organizational and efficiency skills.
Ability to define problems, collect data, establish facts, and draw conclusions.
Able to work with minimal supervision.
Maintain acceptable attendance and be able to work overtime as required.
Comprehend and follow work instructions to meet productivity and quality standards.
Able to stand and walk throughout a shift.
Able to climb, balance, kneel, crouch, or crawl for extended periods.
Able to reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds.
Operate warehouse equipment safely as required for the position, including pallet jacks, box cutters, and carts, which requires coordinated movements.

Responsibilities

Provide leadership for all associates.
Maintain SLAs for the designated area.
Act as a subject matter expert in the designated area.
Support the development of employees in the designated area.
Promote, develop, and sustain an efficient workflow within the department.
Ensure the area is adequately supplied to complete daily tasks.
Create a positive work environment and develop ownership in the department with diplomacy, professionalism, and integrity.
Oversee the quality of production activities.
Audit department processes to ensure team members adhere to processes and SOPs.
Interact with management and cross-functional employees to resolve issues affecting operations.