Premium Warehouse Floor Supervisor

ASM Global•Toronto, ON

4d•Onsite

About The Position

The Premium Warehouse Floor Supervisor is responsible for overseeing day-to-day warehouse and distribution operations at Rogers Centre, including receiving, storage, inventory movement, and delivery of product to premium clubs, suites, and other service areas. This is a supervisory role that provides direction and oversight to bargaining unit staff and does not perform bargaining unit work, except for instruction / management training, unexpected legitimate and immediate needs, emergencies, or when regular employees are not available, as permitted under the applicable collective agreement. The role ensures that all event-day operational needs are met efficiently and safely while maintaining accurate inventory records and compliance with food safety and health and safety regulations.

Requirements

Previous supervisory or lead experience in a warehouse or distribution environment, ideally supporting food and beverage or hospitality operations.
Familiarity with unionized environments and understanding of the boundaries between supervisory duties and bargaining unit work.
Knowledge of health and safety regulations and food safety standards; food handler certification is an asset.
Comfort with basic inventory systems and standard office applications used for tracking, reporting, and communication.
Strong interpersonal skills and the ability to work collaboratively with diverse teams.
Availability to work flexible hours, including days, evenings, weekends, and holidays based on the event schedule.

Nice To Haves

Experience in a large warehouse setting (stadium, arena, convention centre, or similar) is an asset.

Responsibilities

Supervise Premium Warehouse Associates, Warehouse Associates, and Lead Warehouse Associates on the floor, providing clear direction on daily tasks and monitoring performance to ensure timely, safe completion of work without regularly performing bargaining unit tasks.
Oversee the receipt, inspection, and documentation of incoming product deliveries by staff, verifying accuracy of orders and identifying discrepancies for follow-up with management or suppliers.
Ensure proper storage, rotation, and organization of all supplies in accordance with Legends standards, including FIFO practices and appropriate product segregation.
Coordinate the floor-level distribution and delivery of product from the warehouse to premium areas, and other service points according to event needs and management direction.
Monitor accuracy of inventory counts completed by staff and participate in bi-weekly, monthly, and ad-hoc inventory activities, including reviewing and signing off on counts and reconciliations.
Support the Premium Warehouse Manager and Assistant Warehouse Managers in maintaining appropriate stock levels by identifying low or overstock items and communicating ordering needs based on forecasts and usage.
Ensure warehouse equipment (e.g., pallet jacks, carts, forklifts as operated by trained staff) is used safely and that deficiencies are reported and escalated for repair; reinforce safe material-handling practices.
Maintain warehouse cleanliness, organization, and adherence to food safety and health and safety standards, ensuring staff follow cleaning schedules and procedures.
Identify and communicate product discrepancies, damages, or losses to management; assist in investigating and resolving issues.
Ensure all staff comply with health, safety, and food safety regulations; promote a safety culture by identifying hazards, taking corrective action, and escalating issues where necessary.
Train and coach warehouse staff on procedures, safety requirements, equipment usage (within bargaining-unit boundaries), inventory practices, and documentation standards.
Support completion and accuracy of warehouse documentation and logs by staff, including receiving records, transfer forms, temperature logs (if applicable), and inventory records.
Coordinate with Premium teams, and Culinary departments to support efficient event operations and timely fulfilment of product requests.
Perform additional supervisory and administrative duties related to warehouse operations as assigned by the Warehouse Manager or Premium Warehouse Manager.