Floor Supervisor / Experienced Floor Supervisor

Pure Canadian Gaming Corp.•Calgary, AB

14h•Onsite

About The Position

A Floor Supervisor oversees the activity of the dealers on the table games. He/she works in liaison with the dealers and Pit Managers to handle customer concerns, address game issues and provide quality customer service.

Requirements

Must be registered with AGLC
Must be 18 years of age or older
Must be able to work shift work including weekends and evenings
Knowledge of all table games (with exception of craps, poker and Pai Gow tiles)
Must be experienced with problem solving, people skills, communication skills
Confidentiality and professionalism are essential
Must be able to exercise considerable supervisory discretion and make independent decisions
Aptitude for exceptional customer service is a must
Excellent working knowledge of policies and procedures.
Must maintain a professional appearance, demeanor and approach at all times and will be flexible to work evenings and weekends as business needs dictate.
Effective listening abilities and abilities to make strong judgment calls.

Responsibilities

Supervises and monitors activity of the dealers on the table games. No more than two types of games at one time.
Participates in various aspects during opening and closing of the casino table games.
Reports errors and procedural irregularities in game operations.
Helps “New Players” understand rules of play, as well as basic play of the different table games.
Top priority is the security of the gaming floor ensuring house and AGLC rules are adhered too.
Assist with providing great customer service, handles all concerns and offers solutions.
Works as a liaison between the dealers and Pit Managers.
Maintain lists for guests waiting to play busier games
Assist with bi-weekly payroll including new hires, terminations, transfers, leaves of absence, etc.
Assist with attendance reports ensure accurate and timely processing of new hires, terminations, merit and promotional increases.
Make recommendations and assist with coaching the dealers by promoting best practices and standards ensuring quality service is provided.
Participates in formulating and administering company policies, commendations, performance, discipline, evaluations and reviews
Other duties assigned by the Pit and Games Managers