Warehouse & Ecommerce Manager

Sporting Life Group•Ottawa, ON

29d

About The Position

The E- Commerce Manager or E-Commerce/Warehouse Manager oversees all in-store E Commerce/Warehouse operations, ensuring efficient handling, care, storage, and distribution of E Commerce goods / Merchandise receipts. This role drives service standards, leads the E Commerce team / Warehouse team, and ensures accurate, timely fulfillment of all online orders and Cartons per Hour productivity. The Manager is responsible for optimizing workflow, improving fulfillment and merchandise receiving performance, and supporting company-wide objectives.

Requirements

Excellent organizational and time‑management skills.
Ability to work independently while managing, scheduling, and motivating staff.
Strong multitasking ability in a dynamic, fast‑paced environment.
Strong written and verbal communication skills with attention to detail and accuracy.
Ability to lift cartons/bags over 30 lbs as required.
Excellent interpersonal skills; able to build strong working relationships within a team environment.
Participative yet assertive leadership style; leads through example, coaching, and collaboration.
Strong sense of urgency when addressing business, customer, or staff needs.
Proficiency ecommerce operating platforms, Microsoft D365/Office

Responsibilities

Sets the standard for exceptional customer service for internal and external customers.
Ensures high service levels throughout the entire E‑Commerce process—from order receipt to shipment.
Monitors fulfillment performance and ensures timely resolution of customer-impacting issues, aiming for resolution within 24 hours.
Has ownership and pride for each order shipped by ensuring the merchandise is a ‘new’ condition, free of all security tags and is exactly what the customer ordered.
Monitors merchandise receiving performance and ensures timely resolution of issues, aiming for merchandise to be on the selling floor in our 24 hour standard.
Coaches team members on delivering consistent, high‑quality service.
Oversees all order processing, packing, and outbound shipment preparation, ensuring product care, accuracy, and strong visual presentation.
Organizes, assigns, and monitors incoming E‑Commerce fulfillment requests, ensuring all quality and quantity standards are achieved.
Investigates and resolves quantity or quality discrepancies; ensures appropriate adjustments are completed.
Maintains efficient E‑Commerce processing and stock areas to ensure accessibility and operational flow.
Ensures all operational reporting is completed accurately and within required timelines.
Communicates daily with E‑Commerce support teams and reports on productivity, challenges, and workflow improvements.
Continuously looks for ways to improve fulfillment speed, accuracy, and efficiency.
Oversees all receiving processes, and outbound shipment preparation, ensuring accuracy, and timely completion.
Provide oversight and support of all stockrooms, ensuring merchandise is identified, easy to access, and organized.
Optimize warehouse layout, storage systems, and slotting strategies to maximize space utilization and increase overall product capacity.
Implement space optimization and capacity planning initiatives to support growing inventory volumes while maintaining efficient workflows.
Apply lean warehouse principles and continuous improvement practices to enhance operational efficiency and reduce waste.
Leads, motivates, and develops E‑Commerce / Warehouse associates through coaching, ongoing feedback, and strong personal example.
Models standards for customer service, cleanliness, health and safety, dress code, and adherence to company policies.
Ensures all Occupational Health and Safety Act (OHSA) responsibilities and reporting requirements are followed.
Builds a positive team culture that emphasizes accountability, teamwork, and strong communication.
Ensures all E‑Commerce staff complete required training within designated timelines.
Leads or participates in daily huddles and weekly team meetings to reinforce priorities, address challenges, and drive performance.
Trains staff on new processes, equipment, and best practices as required.