Warehouse Duty Manager - Cargo Operation

Alliance Ground International•Chicago, IL

1d•Onsite

About The Position

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies, providing services to over 100 airlines in 61 airports across the U.S. and Canada. We are home to over 12,000 team members supporting over 1.5 billion kilos and over 400,000 departures. Our Ground division has a strong reputation in aviation ground services, and we are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for experienced team leaders who inspire others to excellence and are seeking an opportunity to grow their careers. The Duty Manager will manage and control the entire operation for customer airlines, including Office, Warehouse, and Ramp. This role involves developing and directing work assignments for supervisory teams and agents, creating and managing schedules for adequate staffing, and providing on-the-job training and professional development. The Duty Manager will also serve as the point person for customers and management to minimize delays, enforce safety regulations and company policies, and ensure operational equipment is safe. Additionally, they will search for future business opportunities, assist with warehouse and office duties, conduct audits, manage operational KPIs, provide excellent customer service, and create corrective actions for safety and operational incidents. A flexible work schedule, including weekends and holidays, is required.

Requirements

Ability to work in a team environment and manage conflict while under pressure.
Possess excellent organizational and planning skills both orally and written.
Ability to work proficiently with Microsoft Office products.
Must be customer focused and have quality awareness.
A minimum of 2 years industry leadership experience.
Demonstrate strong communication skills to interact professionally with team members and customers.
A valid driver’s license with a clean driving record.
Lift up to 70 pounds (32 kg) on a regular basis
Carry heavy items up and down stairs.
Climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
Work outside in all types of weather, around jet and machinery noises.
Obtain airport security clearance which includes an extensive employment, criminal record and residence background check.

Nice To Haves

At least three years of ramp agent experience
Three years of progressive aviation management experience

Responsibilities

Manage and control the entire operation for customer airline including Office, Warehouse & Ramp.
Develop & direct work assignment for supervisory teams and agents for both the warehouse and office
Create and manage schedules to ensure adequate staffing for the operation and manage day-to-day labor requirements.
Provide on-the-job training and ongoing team member professional development opportunities.
Serve as point person for customers and management to minimize or eliminate potential delays.
Observe and enforce all AGI and Airline safety regulations as well as company policies.
Assure that all operational equipment is safe to operate and report any discrepancy.
Actively search for and report to station management any future business opportunities
Assist with all Warehouse and Office team duties (safety walks, cargo handling, aircraft servicing, safely operating GSE around aircraft, etc.) as needed.
Extensive understanding of cargo operations and customer internal SOP.
Conduct and participate in company and customer audits.
Understand and Manage operational KPI.
Provide excellent Customer Service through written and verbal communication.
Create and implement corrective action and preventive measures for all related safety and operational incidents.
Maintain a flexible work schedule, including weekends and holidays.