Warehouse Customer Service Coordinator

Ryder • Raleigh, NC

7d • Onsite

About The Position

Ryder is immediately hiring a Full Time Customer Service Coordinator in Raleigh, NC. This role supports distribution across the US, working with state-of-the-art equipment in a safe warehouse environment. Products handled include dry goods, and equipment used includes a Stand-up Reach Truck and RF Scanner. Ryder offers comprehensive benefits without a waiting period, including on-the-job paid training, medical, dental, vision, and 401K starting at 30 days. Additional benefits include paid time off, 401K company match, stock at a 15% employee discount, and various other employee discounts. Safety gear is provided, and safety is always the first priority, supported by state-of-the-art equipment and caring leadership. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

Requirements

• High school diploma or equivalent
• Experience as a clerk in a warehouse/distribution environment performing duties such as transportation coordination, inventory, shipping/receiving, coordinating with various carriers, vendor and customers strongly preferred
• Has the ability to make quick, reliable decisions that represent both the customer and Ryder
• Has strong written, organizational, and verbal communication skills
• Intermediate knowledge of MS Office products (Excel, Word, and PowerPoint)
• Knowledge of WMS systems preferred
• Experience operating forklift equipment preferred
• Equipment certification may be required
• Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Nice To Haves

• Knowledge of WMS systems preferred
• Experience operating forklift equipment preferred

Responsibilities

• Performs administrative tasks for area or shift
• Maintains filing systems and documents per Standard Operating Procedure (SOP)
• Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
• Coordinates processing of export orders, filling out export paperwork, generates export labels, maintaining export paperwork
• Processes returns in Warehouse Management System (WMS) and maintains paperwork
• Pallet management: orders CHEP and white wood pallets for the site, conducts reconciliation of pallet count, researches large pallet system variances
• Using the location's WMS system, updates area or shift metrics as needed
• Additional duties as assigned, overtime as needed

Benefits

• On the Job Paid Training
• Medical
• Dental
• Vision
• 401 K
• 401 K offers a company match
• HIGH VALUED Stock at 15 % Employee Discount
• Employee Discounts that save you money on Tools, Cars, Hotels, Electronics/Appliances, Cell Phones, Travel, and much more
• Safety Gear PROVIDED

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED