Warehouse Customer Pickup / Loadout

Nellis Auction Arizona•Mesa, AZ

5d•Hybrid

About The Position

Nellis Auction is one of the fastest-growing online auction companies in the US, connecting customers with thousands of quality items every week. Our Customer Pickup team is the face of that experience — the first smile a customer sees when they arrive and the last impression we leave when they drive away with their items. If you're a people person who also thrives in a fast-paced warehouse environment, this role was made for you. As a Warehouse Customer Pickup Associate, you sit at the intersection of customer experience and warehouse operations. You'll be the frontline outdoor representative of Nellis Auction — greeting customers, resolving concerns, managing appointments, verifying orders, and loading out purchases safely and efficiently. Every customer interaction is an opportunity to reflect our core values: Trust, Results, Transparency, Pride, and Fun.

Requirements

One or more years of warehouse or customer-facing work
Strong communication skills and a genuinely positive attitude are essential
Candidates must be self-motivated, detail-oriented, and dependable with excellent punctuality and attendance
Basic computer and data entry skills are required
Comfort working in varying weather conditions, both indoors and outdoors, is necessary
Bilingual candidates are strongly encouraged to apply
Associates must be able to lift, carry, and load items weighing up to 50 lbs regularly, and assist with team lifts for heavier items
The role requires standing and walking for shifts of 10 to 11 hours, along with regular bending, squatting, reaching, and pulling
Associates must be comfortable working in seasonal temperature extremes
Must possess the vision capabilities necessary for order verification and safe loading, including close, distance, color, and peripheral vision, as well as depth perception

Nice To Haves

One or more years of customer service experience is preferred

Responsibilities

Greet every customer with professionalism and a positive attitude
Schedule and manage pickup appointments as needed
Process refunds and resolve customer concerns quickly and courteously
Serve as the primary point of contact for customers arriving to retrieve their items
Safely and efficiently load customer-purchased merchandise into vehicles
Verify outgoing orders for accuracy before release
Use handheld scanners or mobile devices to locate and confirm inventory
Maintain organized merchandise racks and consolidation areas
Communicate closely with the broader Customer Experience team to ensure timely, smooth pickups
Assist with additional warehouse duties as directed by management
Follow all company procedures and safety guidelines
Operate warehouse equipment safely and effectively
Demonstrate Nellis Auction's core values in every customer and team interaction
Maintain daily performance goals
Bring a dependable, solutions-first attitude to every shift