Customer Pickup Clerk

Fabuwood Cabinetry Corp•Newark, NJ

9d•Onsite

About The Position

We are looking for a reliable, bilingual (English/Spanish) Pickup Clerk. This role ensures that all cabinet orders are accurately prepared, verified, and released on time, providing excellent service to customers, drivers, and internal teams. The Pickup Clerk is responsible for maintaining smooth, safe, and efficient pickup operations while proactively resolving issues and supporting the warehouse team.

Requirements

Bilingual in English and Spanish (required)
Warehouse or logistics experience (required)
Strong attention to detail and organizational skills
Ability to multitask and work in a fast-paced environment
Proactive, solutions-focused, and able to handle irate or high-pressure situations calmly
Strong communication and team leadership abilities
Comfortable using Microsoft Office, Outlook, Teams, Excel, or internal systems

Nice To Haves

Customer service experience preferred

Responsibilities

Greet customers professionally and provide exceptional service
Process and release pickup orders accurately and efficiently
Verify orders for accuracy, completeness, and condition
Stage and prepare orders with warehouse staff to ensure on-time pickups
Communicate clearly with customers, drivers, and internal teams
Take initiative to solve issues in real time and escalate when needed
Maintain an organized, clean, and safe pickup area
Follow company SOPs, safety procedures, and operational standards
Help improve processes and support the team to meet departmental goals
Stay flexible to handle overtime, early/late shifts, or weekend work during peak periods